Database

The Database section allows you enter the connection information for your database storage engine.

Field	Description
Database provider	Select from the list to which database provider you are trying to connect. Be default, TIM Enterprise is connected to a Native database
Host: Post	Enter the Host name or IP address of the database and the relevant port number
Username	Enter the username required to log in to the database
Password	Enter the password required to log in to the database
Database	Enter the name of the database

Alerts

TIM Enterprise can be configured to raise an alert when particular events occur whilst the system is running. The alerts can be saved to a log file on a disk or sent as an email notification.

Alert	Description
Critical	A critical alert notifies you of any events that are detrimental to the system, e.g. database failure
Warning	A warning alert notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit
Information	An information alert notifies you of any system events that have occurred on the system, e.g. if the application service has been restarted
Voice audit	An alert that notifies you of progress during call recording operations
Audit	Provides very detailed information about ongoing system events, primarily used for fault-finding

Email

This section allows you to configure the details of your mail server in order to enable TIM Enterprise to send out scheduled reports, call alarms, missed call notifications or system alerts.

Field name	Description
SMTP host: Port	The IP address or host name of your company's mail server and the port number, which by default is 25
HELO name	The greeting name required by your mail server to identify the computer that is sending the email. In most cases, this is the network name of the server running TIM Enterprise
Reply-to address	The email address you want to use to send a test email, in order to verify your email settings
SMTP authentication	The authentication method used by your mail server. Choose None if the authentication is automatic or not used
Username	Enter the username of the SMTP authentication
Password	Enter the password of the SMTP authentication

Web server

TIM Enterprise has its own built-in web server and it can be accessed from any PC on your network without the need of any additional software. To configure, choose the IP address and port number that you want the web service to listen on.

Remote access & diagnostics