Magic Box

What is a Magic Box
Adding a Magic Box
Configuring a Magic Box
Voice recording - video overview

What is a Magic Box

The  Magic Box object allows you to add one or more of our supported voice recording options, enabling you to store the audio recording of every telephone call that TIM Enterprise processes.

Which option you choose depends on what type of telephone calls you want to record. In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Enterprise to be attached to the logged call.

To record calls over PSTN channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.

For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.

Any number of recording devices can be configured to provide their audio recordings to TIM Enterprise, and a hybrid network of both types of interface can be used in a single TIM Enterprise deployment.

Adding a Magic Box

To add the recording device object to the system, drill-down to the Directory level where you want to place the object and click on the New object tab, as shown below:

In the new window that opens, select the Magic Box object from the Other object list, enter a name and select the type of telephone lines you are using (PRI, BRI, Analogue, VOIP), as shown below:

Configuring a Magic Box

To configure your recording device, locate object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of your recording device object.

General

PRI IN

PRI OUT

Voice recording - video overview