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TIM Professional allows you to customise the names of specific locations you dial to, so that these show instead of the dialled number, wherever they feature throughout the system, e.g. reports, call view etc. For example, the location name showing in the reports when dialling 0161 599 5999 will be Manchester, as determined by its dialling code 0161.
To add a new location name, click on the tab from the Setup screen and enter the preferred name in the Location Name field, as shown below:
If you prefer to customise specific numbers only, such as DDIs you can make the changes in the LOCATIONS.CFG file from the main installation folder. Lines are added in the form number = friendly name to the configuration file.
For instance you may want to display the location name of all numbers starting with 0161 as Manchester, but to customise the name for a particular number, such as 0161995900, as shown below.
If a whole DDI range is related to the particular Manchester office, you can use wildcards to specify the range, as shown below:
Open the LOCATIONS.CFG file found in the \config folder within the main program folder.
There may be occasions when you would prefer a more meaningful name for the location of a dialled number in the Call View or in your Reports. For example, you may have an office in Manchester with the number 0161 599 5999. In the Call View and in your Reports, this number's location will be defined as simply Manchester, which is determined from its dialling code 0161.
In the example below, Tri-Line Technical Support and Main Numbers have been added. When these number are dialled, the corresponding name would now appear in the Location Name field, rather than the default 'London'.
Whilst you would want any Manchester numbers to retain the Manchester Location Name, you may like the particular calls to 599 5999 to reflect the fact that these are calls to your office. By simply adding the number to the LOCATIONS.CFG file you can assign a friendly name for the number.
Lines are added in the form number = friendly name to the configuration file, and here is how the example above might look in your LOCATIONS.CFG file:
If, for example, a whole DDI range is related to the particular Manchester office, you may like to specify that instead. This is achieved easily using wildcards and may look like this for example: