The report's results

The results of the report show comprehensive call summary information - organised by call type - for the report entity you selected.

The body of the report consists of a table showing a summary of both incoming and outgoing calls, both internally and externally, broken down by each extension group. Each extension group/extension is highlighted as a hyperlink, allowing you to click on each one to find out the same summary information for each individual extension in any selected group. By further clicking on an individual extension, you have the opportunity to view a fully itemised list of all calls to and from that extension, over the period of the report that you selected. The summary pages for both extension groups and individual extension show the following information:

Introduction

For PBX types that report on extension to extension calls, this report allows you to view the split between which incoming and outgoing calls were received or made both internally and externally. If a lot of extension to extension calls are made in your organisation, it can be used to quickly assess the amount of internal versus external call traffic.

Running the report

Click on the function button, on the top right-hand side of the main application window to access the Reports screen.

From this screen, either double-click on the Extension Usage Detail report in the reports list or highlight the Extension Usage Detail report and press the button, as shown below:

The following Report Selection Criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

Or enter your own custom period

If you want to specify a period not shown in the list, go back to the Select a report period field and select Custom Period from the drop-down list and then enter your Start and End dates and times manually into the boxes provided, as shown above.

Choose a site

If your system is set-up for multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Choose an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Transferred calls

The default is to include all calls. If you would like to exclude transferred calls from the report, tick the exclude box here.

Abandoned calls

The default is to include all calls. If you would like to exclude abandoned calls from the report, tick the exclude box here.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results

The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.

The body of the report consists of a table showing a summary of both incoming and outgoing calls, both internally and externally, broken down by each extension group. Each extension group/extension is highlighted as a hyperlink, allowing you to click on each one to find out the same summary information for each individual extension in any selected group. By further clicking on an individual extension, you have the opportunity to view a fully itemised list of all calls to and from that extension, over the period of the report that you selected. The summary pages for both extension groups and individual extension show the following information: