Telephone Archive

Introduction
Running the report
Creating the report
The report's results

Introduction

The Telephone Archive report displays a list of all your incoming, outgoing and internal calls for any specified time period. As all the other reports it can be viewed in a web browser window, but it can also be saved in HTML or CSV format.

Running the report

Access the Reports screen, select the Inbound Call Performance report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Select a specific site

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Select an extension group

To further limit your report's results, you can select a particular group to report on, or leave blank to report on all groups

Save output to file

To save the report as an HTML or CSV file, enter the path and desired filename in the field provided.

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

The report's results

Below is an example of this report's output:

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a table showing a list of all your incoming, outgoing and internal calls for the time period you have selected. Each column header of the table is described below:

Introduction

This report can show call details saved in HTML or CSV format.

Running the report

Click on the function button, on the top right-hand side of the main application window to access the Reports screen.

From this screen, either double-click on the Telephone Archive report in the reports list or highlight the Telephone Archive report and press the button, as shown below:

The following Report Selection Criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

Or enter your own custom period

If you want to specify a period not shown in the list, go back to the Select a report period field and select Custom Period from the drop-down list and then enter your Start and End dates and times manually into the boxes provided, as shown above.

Select a specific site

If your system is set-up for multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Select an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Save output to file

Simply enter the filename in the box above to save the output to file.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results