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The Filter parameter allows you to add one or more filters to your report in order to narrow down your search results. Each filter consists of two elements: a text box where you can enter the filtering value and a drop-down list containing the criteria by which this value should be matched in the results.
A list describing all filters available in TIM Enterprise is presented below; however, note that not all filters are relevant to all reports.
Click filter for details
Account code
To filter a report by account code, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose account code matches a particular value. In the example below, the results will show only calls whose account code is 1140.
Account Code
1140
equals
 |
is not equal to | Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is 1140.
Account code
1140
is not equal to
|
begins with | Search for calls whose account code begins with a particular combination of digits. In the example below, the results will show only calls whose account code begins with 11.
Account code
11
begins with
|
does not begin with | Exclude calls whose account code begins with a particular combination of digits. In the example below, the results will exclude calls whose account code begins with 11.
Account code
11
does not begin with
|
ends with | Search for calls whose account code ends with a particular combination of digits. In the example below, the results will show only calls whose account code ends with 40.
Account codes
40
ends with
|
does not end with | Exclude calls whose account code ends with a particular combination of digits. In the example below, the results will exclude calls whose account code ends with 40.
Account codes
40
does not end with
|
contains | Search for calls whose account code contains a particular combination of digits. In the example below, the results will show only calls whose account code contains 14.
Account codes
14
contains
|
does not contain | Exclude calls whose account code contains a particular combination of digits. In the example below, the results will exclude calls whose account code contains 14.
Account codes
14
does not contain
|
Carrier
The carrier is the tariff table used to cost calls. If you use more than one carrier, you can choose to filter your results by displaying or excluding calls routed over a particular carrier.
| Criteria | Description |
|---|---|
equals | Search for calls that were routed over a particular carrier. In the example below, the results will show only calls routed over BT carrier.
Carrier
BT
equals
|
is not equal to | Exclude calls that were routed over a particular carrier. In the example below, the results will exclude calls routed over BT carrier.
Carrier
BT
is not equal to
|
Cost
You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:
| Criteria | Description |
|---|---|
is greater than | Search for calls whose cost is greater than a particular value. In the example below, the results will show only calls whose cost is greater than 5.00.
Cost
5.00
is greater than
|
is less than | Search for calls whose cost is less than a particular value. In the example below, the results will show only calls whose cost is less than 15.00.
Cost
15.00
is less than
|
equals | Search for calls whose cost is equal to a particular value. In the example below, the results will show only calls whose cost is 7.00.
Cost
7.00
equals
|
is not equal to | Exclude calls whose cost is equal to a particular value. In the example below, the results will exclude calls whose cost is 1.00.
Cost
1.00
is not equal
|
Dialled number
To filter a report by dialled number, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose dialled number matches a particular value. In the example below, the results will show only calls whose dialled number is 02072652600.
Dialled number
02072652600
equals
|
is not equal to | Exclude calls whose dialled number matches a particular value. In the example below, the results will exclude calls whose dialled number is 02072652600.
Dialled number
02072652600
is not equal to
|
begins with | Search for calls whose dialled number begins with a particular combination of digits. In the example below, the results will show only calls whose dialled number begins with 00.
Dialled number
00
begins with
|
does not begin with | Exclude calls whose dialled number begins with a particular combination of digits. In the example below, the results will exclude calls whose dialled number begins with 00.
Dialled number
00
does not begin with
|
ends with | Search for calls whose dialled number ends with a particular combination of digits. In the example below, the results will show only calls whose dialled number ends with 2600.
Dialled number
2600
ends with
|
does not end with | Exclude calls whose dialled number ends with a particular combination of digits. In the example below, the results will exclude calls whose dialled number ends with 2600.
Dialled number
2600
does not end with
|
contains | Search for calls whose dialled number contains a particular combination of digits. In the example below, the results will show only calls whose dialled number contains 265.
Dialled number
265
contains
|
does not contain | Exclude calls whose dialled number contains a particular combination of digits. In the example below, the results will exclude calls whose dialled number contains 265.
Dialled number
265
does not contain
|
LCR code
To filter your results by Least Cost Routing (LCR) code, enter it in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose LCR code matches a particular value. In the example below, the results will show only calls whose LCR code is 1470.
LCR code
1470
equals
|
is not equal to | Exclude calls whose LCR code matches a particular value. In the example below, the results will exclude calls whose LCR code is 1470.
LCR code
1470
is not equal to
|
begins with | Search for calls whose LCR code begins with a particular combination of digits. In the example below, the results will show only calls whose LCR code begins with 14.
LCR code
14
begins with
|
does not begin with | Exclude calls whose LCR code begins with a particular combination of digits. In the example below, the results will exclude calls whose LCR code begins 14.
LCR code
14
does not begin with
|
ends with | Search for calls whose LCR code ends with a particular combination of digits. In the example below, the results will show only calls whose LCR code ends with 70.
LCR code
70
ends with
|
does not end with | Exclude calls whose LCR code ends with a particular combination of digits. In the example below, the results will exclude calls whose LCR code is 70.
LCR code
70
does not end with
|
contains | Search for calls whose LCR code contains a particular combination of digits.In the example below, the results will show only calls whose LCR code contains 47.
LCR code
47
contains
|
does not contain | Exclude calls whose LCR code contains a particular combination of digits. In the example below, the results will exclude calls whose LCR code contains 47.
LCR code
47
does not contain
|
Start time
This option allows you to filter calls based on the time the call started. Specify the start time in the text box provided using the hh:mm:ss format and choose from the drop-down list the criteria by which you want this to be matched in the reports.
| Criteria | Description |
|---|---|
is greater than | Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am.
Start time
10:00:00
is greater than
|
is less than | Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am.
Start time
10:00:00
is less than
|
equals | Search for calls that started at a particular time. In the example below, the results will show only calls that started at 10:30:00.
Cost
10:30:00
equals
|
is not equal to | Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at 10:30:00.
Cost
10:30:00
is not equal
|
Call type
This filter allows you to select the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.
Call type | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
All inbound Inbound answered Inbound DDI only Inbound transfer only All outbound calls Outbound connected only Outbound not connected only Outbound operator assisted User mobile calls User SMS Internal answered only Internal not answered only Internal not connected Private wire |
|
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by CLI, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose CLI matches a particular value. In the example below, the results will show only calls whose CLI is 02072652600.
CLI
02072652600
equals
|
is not equal to | Exclude calls whose CLI matches a particular value. In the example below, the results will exclude calls whose CLI is 02072652600.
CLI
02072652600
is not equal to
|
begins with | Search for calls whose CLI begins with a particular combination of digits. In the example below, the results will show only calls whose CLI begins with 0789.
CLI
0789
begins with
|
does not begin with | Exclude calls whose CLI begins with a particular combination of digits. In the example below, the results will exclude calls whose CLI begins with 0789.
CLI
0789
does not begin with
|
ends with | Search for calls whose CLI ends with a particular combination of digits. In the example below, the results will show only calls whose CLI ends with 2600.
CLI
2600
ends with
|
does not end with | Exclude calls whose CLI ends with a particular combination of digits. In the example below, the results will exclude calls whose CLI ends with 2600.
CLI
2600
does not end with
|
contains | Search for calls whose CLI contains a particular combination of digits. In the example below, the results will show only calls whose CLI contains 265.
CLI
265
contains
|
does not contain | Exclude calls whose CLI contains a particular combination of digits. In the example below, the results will exclude calls whose CLI contains 265.
CLI
265
does not contain
|
Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose destination matches a particular name. In the example below, the results will show only calls whose destination is Warren Smith.
Destination
Warren Smith
equals
|
is not equal to | Exclude calls whose destination matches a particular name. In the example below, the results will exclude calls whose destination is Warren Smith.
Destination
Warren Smith
is not equal to
|
begins with | Search for calls whose destination name begins with a particular combination of letters. In the example below, the results will show only calls whose destination name begins with Warren S.
Destination
Warren S
begins with
|
does not begin with | Exclude calls whose destination name begins with a particular combination of letters. In the example below, the results will exclude calls whose destination name begins with Warren S.
Destination
Warren S
does not begin with
|
ends with | Search for calls whose destination name ends with a particular combination of letters. In the example below, the results will show only calls whose destination name ends with Smith.
Destination
Smith
ends with
|
does not end with | Exclude calls whose destination name ends with a particular combination of letters. In the example below, the results will exclude calls whose destination name ends with Smith.
Destination
Smith
does not end with
|
contains | Search for calls whose destination name contains a particular combination of letters. In the example below, the results will show only calls whose destination name contains Warren.
Destination
Warren
contains
|
does not contain | Exclude calls whose destination name contains a particular combination of letters. In the example below, the results will exclude calls whose destination name contains Warren.
Destination
Warren
does not contain
|
Duration
To filter calls above or below a particular duration, enter the duration (in seconds) in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
is greater than | Search for calls whose duration is longer than a particular value. In the example below, the results will show only calls whose duration is longer than 30 seconds.
Duration
30
is greater than
|
is less than | Search for calls whose duration is shorter than a particular value. In the example below, the results will show only calls whose duration is shorter than 60 seconds.
Duration
60
is less than
|
equals | Search for calls whose duration is equal to a particular value. In the example below, the results will show only calls whose duration is 10 seconds.
Duration
10
equals
|
is not equal to | Exclude calls whose duration is equal to a particular value. In the example below, the results will exclude calls whose duration is 10 seconds.
Duration
10
is not equal
|
Response time
This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
is greater than | Search for calls whose response time is longer than a particular value. In the example below, the results will show only calls whose response time is longer than 10 seconds.
Response time
10
is greater than
|
is less than | Search for calls whose response time is shorter than a particular value. In the example below, the results will show only calls whose response time is shorter than 10 seconds.
Response time
10
is less than
|
equals | Search for calls whose response time is equal to a particular value. In the example below, the results will show only calls whose response time is 3 seconds.
Response time
3
equals
|
is not equal to | Exclude calls whose response time is equal to a particular value. In the example below, the results will exclude calls whose response time is 10 seconds.
Response time
10
is not equal
|
Trunk access code
If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose trunk access code matches a particular value. In the example below, the results will show only calls whose trunk access code is 12.
Trunk access code
12
equals
|
is not equal to | Exclude calls whose trunk access code matches a particular value. In the example below, the results will exclude calls whose trunk access code is 12.
Trunk access code
12
is not equal to
|
begins with | Search for calls whose trunk access code begins with a particular combination of digits. In the example below, the results will show only calls whose trunk access code begins with 1.
Trunk access code
1
begins with
|
does not begin with | Exclude calls whose trunk access code begins with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code begins with 1.
Trunk access code
1
does not begin with
|
ends with | Search for calls whose trunk access code ends with a particular combination of digits. In the example below, the results will show only calls whose trunk access code ends with 3.
Trunk access code
2600
ends with
|
does not end with | Exclude calls whose trunk access code ends with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code ends with 3.
Trunk access code
2600
does not end with
|
contains | Search for calls whose trunk access code contains a particular combination of digits. In the example below, the results will show only calls whose trunk access code contains 2.
Trunk access code
2
contains
|
does not contain | Exclude calls whose trunk access code contains a particular combination of digits. In the example below, the results will exclude calls whose trunk access code contains 2.
Trunk access code
2
does not contain
|