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These instructions help you configure your Alcatel OmniPCX Office phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  The SMDR data is outputted to a file

Support Files
  Alcatel OmniPCX Office.TDT
  Alcatel OmniPCX Office.TDS
  Alcatel OmniPCX Office OHL.DBS
Required Tasks
  Configure the SMDR output
  Install Alcatel Office Link Driver
  Configure the interface file
  Set up a DSN connection
  Configure TIM Enterprise

Configuring your SMDR output

Before enabling the SMDR output, you will need to speak with your phone maintainer to buy the required licenses for your Alcatel phone system.

Follow the instructions below to configure the SMDR output for your Alcatel OmniPCX Office phone system:

Alcatel-Lucent OmniPCX Office Communication Server supports two types of call metering:

  • V24 metering supports V24 printing for all call metering tickets
  • IP metering supports IP printing for call metering tickets originating from a 3rd party application (Business or Hotel) via an IP connection

The type of metering must be specified when the Office Link driver is installed. The driver can be set to one of two modes: hotel or metering. You can use the OMC Counting function to specify the type of call metering for hardcopy printouts.

To set printing options for call metering tickets, follow the steps below:

  1. Open the Counting function window in the OMC console and select the Accounting Printout tab.
  2. Select the metering type from the drop-down list:  Ext. Accounting Activation IP or Ext. Accounting Activation V24.
  3. Click OK to save the settings.

The table below presents a summary of the data output from an Alcatel:


Installing the Alcatel Office Link Driver

If your Alcatel OmniPCX Office has been configured to send SMDR data via IP, you need to install the Alcatel Office Link Driver to enable the SMDR output.

For information on how to install the Alcatel Office Link Driver, please refer to the Alcatel OmniPCX Office manual or speak to your system maintainer.

Configuring the interface file

Once the OHL driver is installed, the SMDR data will be outputted to a file, called the TicketCollector.xml, located by default in C:\Program Files (x86)\Alcatel\OHL Driver\TicketCollector.xml

For TIM Enterprise to collect the data from this location, follow the steps below:

  1. Go to TIM's installation folder and open the config folder.
  2. Locate the Alcatel OmniPCX Office.tdt file, right-click on it and select Edit
  3. Enable the File path option by removing the apostrophe sign in front of it and enter the path of the Ticket Collector file, as shown in the screenshot below:

Installing the Alcatel Office Link Driver

If your Alcatel OmniPCX Office has been configured to send SMDR data via IP, you first need to install the Alcatel Office Link Driver to configure the output.

For information on how to install the Alcatel Office Link Driver, please refer to the Alcatel OmniPCX Office manual or speak to your system maintainer.

Setting up a DSN connection for TIM Enterprise

To regularly check for new data outputted in the Ticket Collector file, you need to setup a DSN connection. Follow the instructions below to perform this operation within Microsoft Windows:

  1. Open Windows Control Panel.
  2. Double click on the Administrative tools icon.

  3. Double click on the Data Sources (ODBC) icon to open the ODBC Data Source Administrator window.

    For a 64 bit system, access the ODBC Data Source Administrator from the following location C:\Windows\SysWOW64\odbcad32.exe

  4. Click on the System DSN tab.
  5. Click on the Add button.
  6. Select Native from the list of drivers and click Finish.
  7. In the Name field enter: TIM Enterprise - Alcatel OHL.
  8. In the Database name field enter: Native.
  9. Click on the OK button, then close the window.

An example of an ODBC setup is shown below:


 

Configuring TIM Enterprise

Once the DSN connection has been set up, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the  general properties of your PBX object. Select Alcatel OmniPCX Office from the Data format list and tick the Keep a local backup of data box, as shown below:

  4. Click on the Connection tab and select System DSN connection from the Connection method list.
  5. In the DSN field, select TIM Enterprise- Alcatel OHL from the drop-down list.
  6. In the Frequency field, enter 5 to check for data every five seconds.
  7. In the DB script field, select Alcatel OmniPCX Office OHL from the drop-down list.
  8. Click on the Save button to apply the settings.


     
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