MS Teams

These instructions describe how to connect your TIM Plus system to a Microsoft Teams account, allowing you to analyse your Teams calls in the same way as standard phone calls.

Connection Type

  This connection requires an OpenCDR subscription

Support Files

  Microsoft Teams.TDT
  Microsoft Teams.TDS
  Microsoft Teams.DBS

Required Tasks

  No other requirements

Add a new data source

Connecting TIM Plus to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

1. Go to the Directory tab, click on Sites and select Add
   
   
   
   2. Select Cloud service from the dropdown list.
   
   3. Select Microsoft Teams as the cloud service for connection
   
   
   4.
    
   5. You will need to sign in to Microsoft to authorise TIM Plus to receive data from your Microsoft account
   
   
   
   

Click on the newly-added data source object in the directory list, then choose Properties from the pop-up menu in order to configure the data source:-

1. Open Windows Control Panel and select the Administrative Tools icon

2. Double-click on the Data Sources (ODBC) icon to open the ODBC Data Source Administrator window

   For a 64 bit system, access the ODBC Data Source Administrator from the following location C:\Windows\SysWOW64\odbcad32.exe

3. Click on the System DSN tab.
4. Click on the Add button.
5. Select SQL Native Client from the driver list and click Finish.
6. In the Name field, enter lync.
7. In the Description field, enter TIM Plus link to LcsCDR.
   
8. In the Server field, enter the IP address or hostname of your Monitoring Server.
9. In the Username field, enter the username for your LcsCDR database.
10. In the Password field, enter the password for your LcsCDR database.
11. In the Database drop-down list, select  LcsCDR.
12. Click on the Test button to confirm the information you entered is correct and that the connection is successful.
13. Click on the OK button to close the window.
    
    

An example of an ODBC entry is shown below:

Configuring TIM Plus

Once the DSN connection has been set up, log in to TIM Plus and perform the steps below:

1. Click on the Directory tab.
2. Choose the site you want to configure and click Properties.
   
   
3. In the Site Properties window, select Skype for Business from the PBX model drop-down list.
4. In the Connection method field, select Connect to a system DSN from the drop-down list.
5. In the DSN name field, select lync from the drop-down list.
6. In the Frequency field, enter 5.
7. In the DB script field, select Skype for Business from the drop-down list.
8. Click on the Save button to apply the settings.