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Host and Port number
When using an Active connection, it is important to
Set the Host and Port number on the 3CX as follows:
Set the Host and Port number in TIM Enterprise as instructed below:
Firewall
It is important to open up the firewall port for TIM Enterprise to establish a connection to your 3CX. If this is not done, you will experience connection issues e.g.
Q. I'm not able to connect the 3CX to TIM Enterprise. I get the following alert message:-
"Data source "\ **** \" failed to connect to IP "10.0.***.***" at script line 1
I’m using port 9000 but it's still not connecting. Any tool I can use to troubleshoot this issue?"
A. Tri-Line's technical support responded as follows
"If you have the Telnet client on your computer, could you try opening a command prompt and seeing if you get a connection through that?
`telnet 10.0.**.*** 9000`
If Telnet is not installed and you are not able to add it through the Optional Features setting in Windows, there is a tool called `IPTester.exe` in your `c:\Program Files (x86)\Tri-Line\TIM Enterprise\` folder.
If you run that, enter the IP address and port at the top left and press `Connect`. If it turns yellow/green, then the connection was made OK.
Let me know how that works out."
Issue Resolved!