These instructions help you configure your 3CX phone system to work with TIM Plus using our CXD connection.
This is our recommended connection method as the output is limited when using 3CX's native CDR with an Active or Listening connection.

With this connection, an additional third-party piece of software (CXD; made by Tri-Line) needs to be installed on a local PC or on the 3CX server. This will pull in more verbose events allowing you to obtain detailed call records as well as live events.

Installing CXD

CXD will need to be downloaded from our Gateway site. There are two installations available, Windows and Linux. The correct installation will be required depending on whether it is to be installed on a local server or 3CX.

At the end of the installation, there will be a final wizard that will request the following information:

IP address of the 3CX phone system
Primary/route account username (SSH access)
Password for Primary account

These details are not stored, they're just used for the wizard and allow us to read the config to set up our connection. Please note we do not alter the config on the phone system itself.

You do not need to configure the SMDR output on the 3CX when using CXD.

3CX CXD Connection (RECOMMENDED)

Installing CXD