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Introduction
Frequent numbers report shows a top-ranking list of the most frequent outgoing calls. Use this information to decide, for example, whether you need to invest in private wires to common destinations such as your other offices or branches.
This report also helps in making decisions about which telecom carrier you should use to various call destinations. Partial telephone numbers can be specified so as to narrow your search down to very specific information, e.g. London numbers only.
Understanding the Results
When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:
| Header | Description |
|---|---|
| Dialled number | This column shows the actual number dialled. |
| Location | This column shows the location name associated with the dialled number. Note that any number can be customised in the locations field of your Directory so that the location name is more pecific e.g. Joe Bloggs mobile as opposed to Vodafone. This makes it easier to identify valid calls. |
| Number of calls | This field shows the total number of calls made to the number alongside. |
| Total duration | The duration field shows the total time spent on the call in hh:mm:ss format. |
| Total cost | This is the total cost of calls to this number. Please note that on multi-national sites the cost would normally be set to appear in local currency. |
| Response | ................................. |
| Duration | The duration field shows the total time spent on the call in hh:mm:ss format. |
| Cost | This is the total cost of the call. Please note that on multi-national sites the cost would normally be set to appear in local currency. |
If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
