Wildix

These instructions help you configure your Wildix to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

 Contents 

1.  TIM Enterprise Cloud Connection Wizard
2. Manual configuration
3. TIM Enterprise settings

1. TIM Enterprise Cloud Connection Wizard

 The fastest and easiest way to set up your Wildix connection is to use the TIM Enterprise Cloud connection wizard. This will connect directly to your system and set up a Server to Server application, and Callback URL properties for you.

 In the TIM Enterprise directory, you can add a Cloud Service under New object.

Select the Wildix wizard, and you will be presented with the screen below.

a. Enter your Wildix PBX URL into the Hostname**, e.g. http://yourcompany.wildixin.com

 b. Enter the username that has Admin access to your Wildix PBX 

 c. Enter the password for the Admin account

Once the wizard has finished you are all setup to collect data from your Wildix system!

2. Manual configuration

If you'd prefer to make the changes to your Wildix PBX yourself, please follow the instructions below.

2.1 Integration screen

2.1.1 Once you have your OpenCDR tenant details you will need to log into your Wildix system.
2.1.2 Once logged in, go to the Integrations section, as shown below.

2.2 Callback URLs

2.2.1  Here you will be able to set up the Server to Server application to get the basic CDR, and the Callback URLs to enhance the information available for reporting.

2.2.2 The first screen you will be presented with is the Callback URLs subsection. This will send events to our OpenCDR service. This service will allow TIM Enterprise to collect these details to enhance your call reporting.

2.2.3 In this section you will need to configure the Callback URL locations, so the events can be sent as below.

https://connect.opencdr.com/new?callernum={CALLERNUM}&callername={CALLERNAME}&callednum={USERNUM}&calledname={USERNAME}&type={CALLTYPE}&channel={CHANNEL}

https://connect.opencdr.com/update?callernum={CALLERNUM}&callername={CALLERNAME}&callednum={USERNUM}&calledname={USERNAME}&type={CALLTYPE}&channel={CHANNEL}

https://connect.opencdr.com/end?callernum={CALLERNUM}&callername={CALLERNAME}&callednum={USERNUM}&calledname={USERNAME}&type={CALLTYPE}&channel={CHANNEL}

 2.2.4. To be able to send these events you will need a valid Basic Authentication Login / Password for our OpenCDR services. Please contact Tri-Line's support team if you do not have these.

 Once all these settings have been added don't forget to Save!

3. Server-to-Server Application

3.1 On this screen an application needs to be created to allow TIM Enterprise to collect the CDR data from the Wildix.

3.2 To create a new Server to Server application click on Add and then set the Application name as tri-line.

3.3 The PBX user needs to have writes to access the CDR system. The easiest way would be to select a user who is part of the Admin group.
3.4 Once the application is added, click on   and copy the Application name, Application ID and Secret key for use during the TIM Enterprise setup.

TIM Enterprise

 Now that the Wildix is all setup we need to create a PBX object, and a synchronisation object, in the TIM Enterprise directory to start collecting data.

 Firstly add a PBX object using New object. This will be configured later, but for now, it needs to exist for adding a Directory Sync. Add one using the New object and then select the properties context menu on it.

Sync config

 The details entered here will allow TIM Enterprise to collect a list of users from your Wildix PBX and autopopulate TIM Enterprise with these details. By default, this user synchronisation will happen once a day.

 Once you edit the sync object properties you will be presented with the screen below.

PBX config

Now that the sync has been added the PBX object properties need to be configured by using the Properties item on the directory context menu.

Once opened, enable backups on this screen and also select Wildix as the Data format.

Change over to the Connection tab and select Cloud connection, then Wildix, to get to the screen below.

This is where the properties saved from the Wildix need to be added.

1. Add your Wildix PBX URL in the Host, so TIM Enterprise knows where to connect for data. This could be for example:
   http://yourcompany.wildixin.com

2. Add the Application ID from the Wildix Server to Server application into the App ID field

3. Add the Application name from the Wildix Server to Server application into the App name field

4. Add the Secret key from the Wildix Server to Server application into the Secret field

5. Enter wss://connect.opencdr.com/ws into the WS URI field

6. Enter the Basic authentication username used during the Callback URI stage into the WS username field

7. Enter the Basic authentication password used during the Callback URI stage into the WS password field

This completes the Wildix setup for TIM Enterprise. Don't forget to press Save!