Wildix

These instructions describe how to connect your TIM Plus system to a cloud-based Wildix PBX system, allowing you to analyse your calls in the same way as any other phone call.

Support files

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

 Add a new data source

Connecting TIM Plus to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

• Select the Directory tab and navigate to the part of the directory where you want to store the new data source.
• Press the New object button at the top of the directory list.
• In the Add new object window that appears, select PBX from the Other object list, then enter a name for the data source - such as Microsoft Teams - at the bottom of the window.
• Click the Add button

Configure the new data source

Click on the newly-added data source object in the directory list, then choose Properties from the pop-up menu in order to configure the data source:-

• On the General tab, choose Microsoft Teams in the Data format list on the right.
• On the Connection tab, choose OpenCDR as the connection method in the left-hand panel.
• In the Details panel on the right-hand side, choose Microsoft Teams from the drop-down list of online services, then click Register.
• Click on the Sign in with Microsoft button:
• You'll be redirected to Microsoft's authentication system and asked to grant permission for the TIM application to access your call records. Please ensure the Microsoft account you use has the rights to grant the required permissions:
• When authentication is complete, you'll be redirected back to the TIM Plus directory, specifically to the newly-authorised data source.
• If the authorisation was accepted, you should see a Connected status in the Details panel:
• Press the Save button to save your new data source.