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What is a Leaderboard panel?
A leaderboard panel is a panel that allows you to display several columns of information alongside each other so that you get a visual summary of any call information that interests you. Leader board panels are completely customisable and can show any combination of a number of types of columns. The font type, size, colour and placement are all customisable. The background colour is also customisable. Some examples are shown below:
This example shows total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:
How do I add a Leaderboard panel?
To add a leaderboard panel, click on the 
button and then select the 
button, as shown below:
The list of panels types available immediately disappears and a blank screen will appear with the white cross-like pointer sign indicating where the panel will begin on the screen.
Simply drag your mouse across the screen and you can size the panel as you can see in below:
How do I customise my Leaderboard panel?
To customize your leaderboard panel, click on the 
button on the top left hand side of the screen.
Then click on the 
icon of the panel that you want to customise, as shon below:
The following screen will appear:
Title
Adding Panel title
To provide a title for the leaderboard panel, simply fill in the Label,/span> field. Choose the font size you would like to use by simply selecting from the drop-down list. Then choose the style of font you would like to use for your title.
To select the text colour, click on the drop-down arrow as shown below. This will show the colour palate available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You need to click on the button to apply the colour.
If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight 
.
To determine the placement of your title, simply click on 
.
If the label panel on the top of the board is sufficient, you may not require a label on this panel. If you do not want a label to appear on this panel, click the Hide label box as shown below:
Adding Leaderboard headers
The default header for the columns in the leaderboard panel is Arial, 16 point in white. However, you can change all the setting of the Leaderboard headers, that are similar to the Panel title ones. Click on the drop-down list alongside any of the properties to change.
Content
To add content to any leader board, select the tab.
The first thing you need to do is to select the Stats point you wish to use. To do this, simply click on the
button, as shown below:
Then just drill-down until you find the stats point you want to use. Once you find it, click on the
button alongside it to select it, as shown below:
This will now appear as your chosen Stats point. Next you will need to decide what you would like to show on the leaderboard. To do this simply, work through the drop-down lists shown below and select the Call type and relevant Column and it will populate the panel.
Once you select the Call type and relevant Column fields, press the button to add the column to the list, as shown below. Just repeat the same process to add as many columns as you like, according to your company's needs.
In the example below, we have selected the following settings for the Call type and its Column to form the columns that appear in the list:
- Pos: select Call type as 'All' and Column as 'Position'
- Name: select Call type as 'All' and Column as 'Name'
- Total: select Call type as 'All' and Column as 'Count'
- In: select Call type as 'Answered' and Column as 'Count'
- Out: select Call type as 'Outbound' and Column as 'Count'
- Lost: select Call type as 'Missed' and Column as 'Count'
- Duration In: select Call type as 'Answered' and Column as 'Average Duration'
Changing column name
If you would like to change the name of any column, simply click on the column name and overtype the current name currently highlighted in blue. Then press the Enter key to save.
Rearranging columns
If you would like the columns to appear in a different order, just click on the
icon alongside its column. Moving a column up by clicking on the
icon in the design mode, we basically move this column left on the board.
In the example below, we rearrange the In and Total columns. By clicking on the icon next to the Total column, we move it a level up.
Changing a column's sorting
Lalala bla bla salalalala
icon alongside its column. Moving a column up by clicking on the
icon in the design mode, we basically move this column left on the board.
In the example below, we change the sorting od the the Totalcolumn from descending to ascending. By clicking on the icon next to the Total column, we turn the sorting of this column to descending.
Changing the Stats Collection point
To change the Stats collection point of a column, click on the 
icon alongside it which will automatically turn into 
to confirm that the stats point has changed. In the example below, we have clicked on the
icon to change the stats point of the In column.
Once you click on the icon the following pop-up window will appear. This will allow you to navigate up and down the Directory or choose a different stats point at the same point e.g. 'London Weekly Stats' instead of 'London Daily Stats'.
Changing Font properties
To change the font properties for any column, click on the 
icon. The following pop-up will appear:
Choose the font size you would like to use by simply selecting from the drop-down list. You can also choose the style of font you would like to use from the drop-down font family list. To select the text colour, click on the drop-down arrow. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and add the RGB colours to add to your custom palette. You need to click on the button to apply the colour, as shown below:
If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight .
To determine the placement of your text, simply click on .
At the end, click on the button to save any changes made.
Hiding a column
In TIM Enterprise, you can temporarily hide the columns that you don't want to have in your display board. These may be occasions when for example you are running a particular campaign and you want to concentrate only on inbound or outbound calls. To hide a column, you simply click once on the 
icon, which will automatically turn into
to confirm that the column is temporarily hidden, as shown below:
To display again, simply click once on the icon which will automatically turn into
.
Deleting a column
If you would like to permanently delete a column, then all you have to do is click on the 
icon, as shown below:
You will be asked to confirm deletion. Simply press to this pop-up window.
Background
Click on the tab to configure the properties for the background of your leaderboard panel.
If you would like to add an image source, simply type the details in the box as shown below. Otherwise leave blank. You can decide to repeat the image or centre it on the panel, by selecting from the drop-down list of the Image style field.
To select the background colour, click on the drop-down arrow as shown below. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You can even pick a transparent background, if you like. You need to click on the button to apply the colour.
If you would like to apply lighting effects to the summary panel, just tick the box as shown here:
The two examples below show the difference between panels with and without lighting effects. The panel with the slight shine has a lighting effect applied, while the solid black panel has no lighting effects.
Metrics
To define the panel's metrics to suit your particular screen, simply type the required pixel sizes in the boxes, as shown below:
If you want to use automatic paging, just select the tickbox, as shown below. Alternatively, type in the number of rows you want your leaderboard to have per page, or select to view the first page only.
Finally, set the rate whith which you want the pages to change. Then click on the button to save any changes made.
