Cisco Unified Call Manager up to V4.x

These instructions should assist in configuring your Cisco UCM to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring Cisco Unified Call Manager

By default the CDRs are not written to the MS SQL Database. The following 'Service' parameters need to be enabled on the Publisher using the Service Parameters Configuration window:

• CDR Enabled
• CDR Log CallsWith Zero Duration Flag
• Call Diagnostics Enabled

The database that TIM Enterprise will connect to what is called 'CDR'. Within this database there is a table called 'CallDetailRecord'. Rather than TIM Enterprise reading and removing data from the 'CallDetailRecord' table we highly recommend that you setup a second table which is a replication of the 'CallDetailRecord' table. This leaves the original table intact and can be used by other applications that may require it. There should be a SQL User already created with the following credentials:

• Username: CiscoCCMCDR
• Password: dipsy

To setup replication you will need to speak to your Database Administrator or your Cisco UCM maintainer. The replicated table name should be called 'calldetailrecord2'.

Please make sure that when the replication is setup that the above user has full access to the new table.

You will need to know the following information for TIM Enterprise to connect successfully to the Cisco UCM CDR database:

• IP/DNS of the MS SQL Database which is located on the Publisher.
• Username and Password to connect to the CDR database (you may need to speak to your maintainer about this).

Setting up a DSN connection for TIM Enterprise

You will need to setup a DSN connection for TIM Enterprise to work with the Cisco UCM. Below you will find instructions on how to do this within Microsoft Windows:

1. Click on Windows Start.
2. Click on Control panel.
3. Double click on Administrative tools icon.
4. Double click on Data Sources (ODBC) icon.
5. Click on the System DSN tab.
6. Click on the Add button.
7. Select SQL Server from the list and click Finish.
8. In the Name field enter the following: 'CCM'.
9. In the Description field enter the following: 'TIM Enterprise link to CCM'.
10. In the Database name field enter the database type e.g SQL, MySQL etc.
11. In the Server drop-down list select the Cisco UCM Publisher IP address or machine name.
12. Click on the Next button.
13. Click on the radio button With SQL Server authentication using a login ID and password entered by the user and click on the Next button.
14. Click on the check box Change the default database to: and select 'CDR' and then click on the Next button.
15. Click on the Finish button.
16. Click on the Test Data Source button and once you make sure the test is completed successfully, click on the OK button.
17. Now click on the OK button.

Now you will be able to see the CCM in the System DSN list.

An example of ODBC setup is shown below:

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Cisco UCM 4.0:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Cisco UCM 4.0'.
4. Left-click on it and select Properties.
5. From the General settings tab select Cisco UCM v4 DSN from the PBX model list.

6. In the Connection tab select System DSN connection from the Connection method list.
7. The DSN connection details should be automatically picked up.
8. Finally, click on the Save button.