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What are reports?
Reports are the means by which information about your telephone calls are extracted from the system. They can be run on demand, at any time or scheduled to run at a predetermined time and set to recur, if necessary.
Although each of the reports in TIM Plus produces markedly different information, each one is created in the same way - in wizard-style - and allowing all filters to apply to all reports, ensuring the process is as intuitive as possible, no matter what your reporting needs are.
Each step of the wizard is described in the next pages.
Selecting the report type
To run a report, you must first select which type of report you want to run by clicking on any report listed under Reports, at the left hand side of the screen as shown below:
Once you select the type of report required, you are allowed to choose from a number of other parameters, including the period you would like to run the report for, which entity you you like to report on, any filters or options you would like to include and the format you would like the report output in.
