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Introduction
The call volumes report allows you to get a complete picture of your call volumes by for any entity including site, group or user. The image on the right is a graphical representation of the data displayed on the left.
This drill-able links allow you to drill-down into any entity for to break it down further.
Internal and external calls are itemised separately. Results can be shown as either a value or a percentage using the 'Show values/percentages' toggle link on the top right-hand side of the page.
Understanding the Results
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When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:
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If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
