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Introduction
TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:
- Yes/No
- A range
- Multiple choice
Several scorecards can be created. Scorecards can have questions that apply to all teams or only specific teams.
********** EXAMPLE OF A SCORECARD HERE **********
Understanding the Results
When selecting Web as the output format, this report will appear as shown below.
All three questions types are displayed in this example. You will notice that beneath each question, the number of scores is displayed. This allows you to validate the results e.g. a 100% score is not as valid if there has only been one actual score.
The results of the call scoring report will vary depending on the type of questions used to create your scorecards.
Yes/No answer type
Yes/No answers will be shown as two bars with a % allocated against the Yes/No answers.
Range answer type
Range answers are slightly different and show and Average score as well as the Minimum and Maximum scores.
Multiple choice answer type
Multiple choice answers are similar and also show the % allocated to each answer.
If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
