Call locations

(Stored as LOCATIONS.CFG)

There may be occasions when you would prefer a more meaningful name for the location of a dialled number in the Live Call View or in your reports. For example, you may have an office in Manchester with the number 0161 599 5999. In the Live Call View and in your reports, this number's location will be defined as simply Manchester, which is determined from its dialling code 0161.

In the example below, Tri-Line technical support and main number shave been added. When these number are dialled, the Corresponding name would now appear in the locations field, rather than the default 'London'.

Whilst you would want any Manchester numbers to retain the Manchester location name, you may like the particular calls to 599 5999 to reflect the fact that these are calls to your office. By simply adding the number to the LOCATIONS.CFG file you can assign a friendly name for the number.

Lines are added in the form \ = \ to the configuration file, and here is how the example above might look in your LOCATIONS.CFG file:

If, for example, a whole DDI range is related to the particular Manchester office, you may like to specify that instead. This is achieved easily using wildcards and may look like this for example: