Daily activity

Introduction

This report allows you to see day-to-day listings of call volumes in and out of your organisation. This report is ideal for organisations whose call traffic fluctuates throughout the year, allowing them to easily spot peaks and troughs and plan their staffing requirements accordingly.

Running the report

On the Reports screen, either double-click on the Daily Activity Report in the reports list or select the Daily Activity report and press Run now as shown below:

The following report selection criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:

Choose a site to report on

If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Choose an extension group

You can gauge a particular extension group's performance by selecting it here, otherwise leave the box blank to include information from across your entire organisation.

Specify an extension (or range)

You can choose to report on a single extension or a range of extensions by selecting as shown below, otherwise leave the box blank to include information from across your entire organisation.

Weekend data

Calls made at weekends may distort your result, and you are therefore given the opportunity here to neglect to take them into account. Tick the box to exclude calls received at weekends - Saturdays and Sundays will then be excluded from the report's results.

Transferred calls

Similarly, you can opt to exclude calls that were answered as a result of a transfer from one party to another. This allows you to concentrate only on those extensions that take calls directly from outside your organisation, rather than those secondary extensions that receive the call after speaking with another party.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results

The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.

The body of the report consists of a table showing a summary of the handling of your incoming and outgoing calls on each day during the period you selected. Each line (or day) shows the following information: