Account summary

Introduction

Provides details of costs and durations of calls associated with account-code-tagged calls.

This allows you to report on how many calls have been made on behalf of a particular account, the cost of these calls and shows the total duration spend on these calls. Account codes are most frequently used by hospitals, solicitors and organisations based in advertising.

Running the report

On the Reports screen, either double-click on the Account Summary Report in the reports list or highlight the Incoming Calls report and press Run now.

The following report selection criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:

Choose a site to report on

If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Choose an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Select a tariff

You can choose to report only on calls made using a specific tariff by selecting the tariff as shown below:

Specify an account code(s)

This allows you to enter the account code or codes you would like to report against. If reporting on more than one code, simply commas separate.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results

The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.

The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.