Business centre summary

Introduction

A simple, quick, easy-to-use, report allows Business Centre Managers to see at a glance which clients are and are not making calls, providing a line-by-line total of fixed charges and call costs for each extension group.

Running the report

Clicking on the function button switches to the Reports Screen.

From this screen, either double-click on the Business Centre Summary report in the reports list or select the Business Centre Summary report and press the button, as shown below:

The following screen will be displayed:

Enter the billing period

Select a period over which you want the report to produce information. Choose from one of the in-built periods from the list.

The default is set Last Month, indicating that the report should cover the last calendar month, and NOT the last 30 days.

Or enter your own Custom Period

If you want to specify a period not shown in the list, just enter your Start and End dates and times manually into the boxes provided.

Choose a site to report on (optional)

If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Adjust how the bill is calculated

You have two options available:

Bill calculation	Description
Mark up on each call	You can add a percentage mark-up to each call. To do this, enter the percentage you would like to mark the call up by here.
Surcharge per call	You may want to have a surcharge on each call. A surcharge is a fixed amount that is added to the original cost of the call.

NOTE: Both a surcharge and a mark-up can be applied together. In this case, the surcharge is added after the mark-up is calculated, on order that the surcharge isn't marked up too.

Billing options

If you want to select a particular route for calls, enter the number.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

This would allow you to monitor the response time on calls to specific groups, or see how successfully you answered calls to specific campaigns.

The results

In the top left-hand corner of the report is the report's title, followed by the selection criteria you selected when you ran the report. The body of the report consists of detailed summary information about each extension group (or individual extension if you already selected an extension group during the criteria selection process). A description of each column header is described here, in order from left to right:

Column header	Description
Department	This shows the name of each extension group which the system determined made calls. If an extension group is missing from this list, then the system did not find any calls made or received by any extension in that group.
Cost	This shows the cost of calls (excl Tax) for the report period selected.
Tax	The tax amount charged on calls is shown here.
Total cost	This column shows the total cost, inclusive of tax.

NOTE: In addition to the summary information, totals and averages of all extension groups are shown in footer for each column.