First & last calls

Introduction

This report allows you to produce a report showing when the first and last call took place for any extensions selected.

These figures allow you to see when team members actually start taking calls and when they finish allowing you to plan your staffing requirements throughout each working day.

Running the report

On the Reports screen, either double-click on the First & Last Calls report in the reports list or highlight the First & Last Calls report and press the button, as shown below:

The following report selection criteria window appears:

Select a report period

You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list.

The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).

To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:

Choose a site to report on

If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.

Select an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Table format

The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.

Choose an extension group

You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.

Table Format

The default is 50%, which means the results are compacted to display on the first half of the screen. To display at full screen, change to 100%.

Creating the Report

When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.

The results

The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.

The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.