You are viewing an old version of this page. View the current version.
Compare with Current ·
View Page History
Introduction
This report can show call details saved in HTML or CSV format.
Running the report
Click on the 
function button, on the top right-hand side of the main application window to access the Reports screen.
From this screen, either double-click on the Telephone Archive report in the reports list or highlight the Telephone Archive report and press the 
button, as shown below:
The following Report Selection Criteria window appears:
Select a report period
You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list.
The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).
Or enter your own custom period
If you want to specify a period not shown in the list, just enter your start and end dates and times manually into the boxes provided.
Select a specific site
If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.
Select an extension group
You may want to concentrate on a specific group of extensions; in this case, select the group of interest from the drop-down list, or leave blank so as not to specify a particular extension group.
Save output to file
Simply enter the filename in the box below to save the output to file.
Creating the Report
When you have chosen a reporting period, and are happy with your selections, click on the button.
The results
| Column header | Description |
|---|---|
| Call Type | The type of call e.g. Incoming, outgoing. |
| Extn | The extension number that made or received the call. |
| Extn Name | If a name has been allocated to an extension number, this will be displayed here. |
| Date | The date the call was made. |
| Time | The time the call began. |
| Duration | Shows the duration of the call in hours, minutes and seconds format. |
| Destination | For outgoing calls the destination that was dialled is shown. For
incoming calls the action of the incoming call is shown instead e.g.
answered, abandoned etc.
Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination. Incoming calls are displayed in normal brackets ( ) and an indication of whether the call was answered, abandoned or transferred. |
| Dialled Number | For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number that was dialled. |
| Cost | The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '-----'. |
| A/C No | If you use account codes, the account code number that was assigned to the call will be shown here. |
| A/C Name | If a name has been allocated to a particular account code, that name will appear here. |