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Introduction
The Busy times report provides a clear, hour-by-hour graphical representation of your call volumes for each day.
Drill down into any hour to see a detailed breakdown of calls by type for that hour.
This report is ideal for identifying call traffic trends and very quickly highlights your busy days and times, allowing you to more effectively plan your staffing requirements.
Understanding the Results
When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
The larger darker red dots represent your busier periods and the smaller greener dots, the quieter periods. This report is truly interactive. To see how many calls for any period, simply float over it to see actual call volumes.
To get more call detail, click on any dot and you will be taken to a detailed report showing all calls for this period. The tabs sort calls for you so you can easily view all calls, inbound only, outbound only, internal or lost calls.
If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
