What is a channel group?
A Channel Group object is a container of individual telephone lines coming into your organisation.
The Discovered Channels folder
A special channel group, Discovered Channels, is automatically created in the Directory, in order to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into the new groups.
Adding a channel group
To add a channel group to the system, drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:
In the new window that opens, select the Channel group object from the Organisation unit list, enter a relevant name and click on the button, as shown below:
 | There is no limit to the amount of channel groups you can add to the Directory, which allows you to set up all your ISDN, analogue, fax lines and private circuits exactly as they are on your switch. |
Configuring a channel group
To configure a channel group, locate the group in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, where you can configure the properties of your channel group. Each tab in this window is described below:
General
The tab allows you to edit the name of the channel group and its associated access code - if applicable - and exclude the group from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude channels in this group from call statistics | Collection of statistics will not be performed for this channel group. |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use. |
| Channels in this group emulate network termination | This option only applies if you have enabled integrated call recording on your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario. |
Private circuit
This option allows you to link the currently-selected channel to its counterpart on another site, in order to provide 'on-net' calls. To link the channels, click on the 
icon and drill-down through the Directory in order to locate the channel group you would like to add as your Remote end, as shown below:
When you have located the Remoted end channel in the Directory, click on the 
icon to select it:
The new channel group will then be added to the Remote end field and calls between sites will be treated as 'on-net' calls, thereby eliminating the call duplication often associated with inter-site links.
