These instructions help you configure your Mitel SX2000 phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Connection Type
TIM Enterprise establishes a serial connection with this PBX.
Support Files
Mitel SX2000.TDT
Mitel SX2000.TDS
Required Tasks
Configure the SMDR output
Install NetPBX
Configure TIM Enterprise
Configuring your SMDR output
The Mitel SX2000 phone system sends SMDR information via a serial connection. You need to directly connect a serial cable from your Mitel to the PC that NetPBX is installed and running on. By default, the SMDR output of your Mitel is not enabled. For more information about enabling and configuring the SMDR output, you should speak to your system maintainer.
Installing NetPBX
To collect call logging data from the serial port of your Mitel and send it to TIM Enterprise, you first need to install the NetPBX software. For setup instructions, click on the link below:
Configuring TIM Enterprise
Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:
- Click on the tab.
- Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
- A new window will open, displaying the general properties of your PBX object. Select Mitel SX2000 from the Data format list and tick the Keep a local backup of data box, as shown below:
- Click on the tab and select No connection required from the Connection method list.
- Click on the button to apply the settings.
