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hese instructions help you configure your Avaya BCM phone system version 4.x+ to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Configuring your SMDR

Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Plus:

Login to the BCM Element Manager.
On the Task Navigation Panel, click the Configuration tab.
Click on Telephony.
Click on Call Detail Recording.
On the right-hand side the Call Detail Recording window will appear.

In the Call Detail Recording window, configure the options as below:

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Date Format	MM/DD/YY
Header Format	Line/Station
Filter Type	All
Feature Code F9	Leave as default
Minimum Call Duration	Leave as default
Hospitality Records	Leave as default
Include DNIS Info	Enable
Include CLID with call type	Enable
Include Long CLID	Leave as default
Use answer supervision	Leave as default
Display connection character	Leave as default
Suppress digits after connect	Leave as default
Maximum digits after connect	Leave as default

CDR User
To enable TIM Plus to connect to your Avaya BCM v4.x+, you will need to create a CDR User in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the System options.

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to collect the SMDR data from your Avaya BCM:

Log on to TIM Plus and click on the Directory tab.
Click on the site configured during the setup wizard and click Properties.
Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
In the Connection method field select Actively connect to PBX from the drop-down list.
In the Host field enter the IP Address of your Avaya BCM.
In the Port field enter in 4000.
In the Username field enter in CDR User.
In the Password field enter in CDR User again.
In the Connection script field select Avaya BCM v3 from the drop-down list.
Click on the Save button to apply the settings.

<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v4.x+ CDR information is sent via TCP/IP. The actual installation of TIM Plus can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Plus will connect to the IP address of your Avaya BCM v4.x+.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Plus:</p>

<ol>
	<li>Login to the BCM Element Manager.</li>
	<li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button no_margin">Configuration</span> tab.</li>
	<li>Click on <span class="button no_margin">Telephony</span>.</li>
	<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Call Detail Recording</span> window will appear.</li>
	<li>In the <span class="reference">Call Detail Recording</span> window, configure the options as below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=200>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Filter Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Feature Code F9</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Minimum Call Duration</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Hospitality Records</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include CLID with call type</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include Long CLID</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Use answer supervision</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Display connection character</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Suppress digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Maximum digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
</ol>

<h4>CDR User</h4>

<p>For TIM Plus to connect to the Avaya BCM v4.x+ you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the BCM Elements Manager
 application, under the <span class="button">System</span> options.</p>

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya BCM 4.0:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span> or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_bcm_2.png" alt="Avaya BCM 4.0" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya BCM</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">Actively connect to PBX</span> from the drop-down list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>In the <span class="reference">Username</span> field enter in <span class="keyword">CDR User</span>.</li>
	<li>In the <span class="reference">Password</span> field enter in <span class="keyword">CDR User</span> again.</li>
	<li>In the <span class="reference">Connection script</span> field select <span class="keyword">Avaya BCM v4</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>