<p>These instructions should assist in configuring your Avaya IP Office to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>Connection information</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Connection type</b></td> <td class="confluenceTd">IP</td> </tr> <tr> <td class="confluenceTd"><b>IP Method</b></td> <td class="confluenceTd">You will need to install the Avaya Delta Server, we recommend that you use v5.2.32 as a minimum. TIM Plus will connect to the Avaya Delta Server application via TCP/IP on a specific TCP port. It is recommended that TIM Plus and the Avaya Delta Server are on the same machine. </td> </tr> </tbody> </table> <h2>Configuring Avaya Delta Server</h2> <p>If you don't already have a copy of the Avaya Delta Server, you can get a copy from the Administration CD. If you don't have this, you will need to speak to your system installer/maintainer and they should be able to supply you with it.</p> <p>The Avaya Delta Server is known to be backward compatible with older version of the Avaya IP Office as far as v3.x.</p> <p>Please make sure the CCC Delta Server service is started, and follow the below instructions on how to configure the Avaya Delta Server:</p> <ol> <li>Open your web browser and type in the following in to the address bar: <span class="keyword">http://127.0.0.1:8080</span>.</li> <li>Check that the Avaya Delta Server is connected to your Avaya IP Office. To do this, you need to look at the <span class="reference">Comms Status</span>, it should say <span class="keyword">Comms Restored</span>. If it doesn't then you need to click on the <span class="button no_margin">Comms</span> link on the left-hand side, then click on the <span class="button no_margin">Search</span> button and once it finds your Avaya IP Office unit select it from the <span class="reference">Connection</span> drop-down list and click on the <span class="button no_margin">Apply</span> button. This should connect the Avaya Delta Server to the Avaya IP Office you selected.</li> <li>Now click on the <span class="button no_margin">SMDR</span> option on the left-hand side.</li> <li>You will need to configure each of the fields on the SMDR screen as shown in the image below:</li> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_ip_office_1.png" alt="Avaya IP Office" /> <li>Now click on the <span class="button no_margin">apply</span> button.</li> </ol> <h2>Configuring TIM Plus</h2> <p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya IP Office v5:</p> <ol> <li>Browse to TIM Plus as normal and login with your credentials.</li> <li>Click on the <span class="button no_margin">Directory</span> tab.</li> <li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_ip_office_2.png" alt="Avaya IP Office v5" /> <li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya IP Office</span> from the <span class="reference">PBX model</span> drop-down list.</li> <li>In the <span class="reference">Connection method</span> field select <span class="keyword">Actively connect to PBX</span> from the drop-down list.</li> <li>In the <span class="reference">Host</span> field enter the IP Address of the Avaya Delta Server.</li> <li>In the <span class="reference">Port</span> field enter in <span class="keyword">9000</span>.</li> <li>Leave the <span class="reference">Username</span> and <span class="reference">Password</span> fields blank.</li> <li>In the <span class="reference">Connection script</span> field select <span class="keyword">Avaya IP Office</span> from the drop-down list.</li> <li>Finally, click on the <span class="button no_margin">Save</span> button.</li> </ol> |