<p>These instructions should assist in configuring your Avaya Norstar to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>Connection information</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Connection type</b></td> <td class="confluenceTd"><b>Serial Output: </b> The Avaya Norstar requires a CLI2 box. If you don't have one you should speak to your system maintainer to purchase one. Avaya Norstar PBX sends SMDR information via a serial connection. You will need to directly connect a serial cable from the CLI2 box to the PC that NetPBX is installed and running on. </td> </tr> <tr> <td class="confluenceTd"><b>Cable configuration</b></td> <td class="confluenceTd">Null-modem/Crossover. </td> </tr> </tbody> </table> <h2>Configuring your CDR</h2> <p>Below you will find instructions on how to configure your Avaya Norstar to output CDR to TIM Plus. You will need to do this from a system programming phone:</p> <ol> <li>On your programming phone, press the <span class="button no_margin">Feature</span> key and then <span class="button no_margin">9</span><span class="button no_margin">*</span> <span class="button no_margin">2</span> to access the CLI menu.</li> <li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Printer</span> and the current baud rate that the data is sent. If want to change this, select <span class="button no_margin">Change</span> and select the new baud rate.</li> <li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Format</span>. Select <span class="button no_margin">Change</span> and set it to <span class="keyword">Norstar</span>.</li> <li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Report</span>. Please leave this as the default which is <span class="keyword">All</span>.</li> <li>Now press the <span class="button no_margin">Rls</span> button as the programming is complete.</li> </ol> <h2>Configuring TIM Plus</h2> <p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya Norstar:</p> <ol> <li>Browse to TIM Plus as normal and login with your credentials.</li> <li>Click on the <span class="button no_margin">Directory</span> tab.</li> <li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_norstar_1.png" alt="Avaya Norstar" /> <li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya Norstar</span> from the <span class="reference">PBX model</span> drop-down list.</li> <li>In the <span class="reference">Connection method</span> field select <span class="keyword">No connection required</span> from the drop-down list.</li> <li>Finally, click on the <span class="button no_margin">Save</span> button.</li> </ol> |