These instructions help you configure your Avaya Network Alchemy to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Please contact our Technical Support team to obtain the Avaya Norstar support files: and .

Configuring your CDR

Below you will find instructions on how to configure your Avaya Norstar to output CDR to TIM Plus. You will need to do this from a system programming phone:

  1. On your programming phone, press the Feature key and then 9* 2 to access the CLI menu.
  2. Press Next and you will see Printer and the current baud rate that the data is sent. If want to change this, select Change and select the new baud rate.
  3. Press Next and you will see Format. Select Change and set it to Norstar.
  4. Press Next and you will see Report. Please leave this as the default which is All.
  5. Now press the Rls button as the programming is complete.

Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection. To collect the data from the serial port, you will first need to install NetPBX software,which then sends the SMDR to TIM Plus. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

  1. Click on the Directory tab.
  2. Click on the site configured during the setup wizard and click Properties.

<p>These instructions should assist in configuring your Avaya Norstar to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>Serial Output: </b>
				The Avaya Norstar requires a CLI2 box. If you don't have one you should speak to your system maintainer to purchase one. Avaya Norstar PBX sends SMDR information via a serial connection. 
				You will need to directly connect a serial cable from the CLI2 box to the PC that NetPBX is installed and running on.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cable configuration</b></td>
			<td class="confluenceTd">Null-modem/Crossover.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your CDR</h2>

<p>Below you will find instructions on how to configure your Avaya Norstar
 to output CDR to TIM Plus. You will need to do this from a system
 programming phone:</p>

<ol>
	<li>On your programming phone, press the <span class="button no_margin">Feature</span> key and then <span class="button no_margin">9</span><span class="button no_margin">*</span>
	<span class="button no_margin">2</span> to access the CLI menu.</li>
	<li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Printer</span> and the current baud rate that the data is sent. If want to change this, select 
	<span class="button no_margin">Change</span> and select the new baud rate.</li>
	<li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Format</span>. Select <span class="button no_margin">Change</span> and set it to <span class="keyword">Norstar</span>.</li>
	<li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Report</span>. Please leave this as the default which is <span class="keyword">All</span>.</li>
	<li>Now press the <span class="button no_margin">Rls</span> button as the programming is complete.</li>
</ol>

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya Norstar:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_norstar_1.png" alt="Avaya Norstar" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya Norstar</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">No connection required</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>