These instructions help you configure your Avaya Communications Manager phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Please contact our Technical Support team to obtain the Avaya EuroGeneris support files:  and .

Configuring SMDR

The Avaya EuroGeneris has multiple outputs SMDR outputs. To configure the CDR output you will need to speak with your system maintainer. TIM Plus requires the SMDR output to be set to customized and the format should be Format 5 rows 80 columns.

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Installing NetPBX

The Avaya EuroGeneris phone system sends SMDR information via a serial connection. To collect the data from the serial port, you will first need to install NetPBX software,which then sends the SMDR to TIM Plus. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

  1. Click on the Directory tab.
  2. Click on the site configured during the setup wizard and click Properties.
  3. Within the Site Properties window, select Avaya EuroGeneris from the PBX model drop-down list.
  4. In the Connection method field select No connection required from the drop-down list.
  5. Finally, click on the Save button.

 

<hr/>
<p>These instructions should assist in configuring your Avaya EuroGeneris to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>Serial Output: </b>
				As the Avaya EuroGeneris sends CDR information via a serial connection which is located on Avaya EuroGeneris unit itself, you will need to directly connect a serial cable from the Avaya EuroGeneris to 
				the PC that NetPBX is installed and running on.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cable configuration</b></td>
			<td class="confluenceTd">Null-mode/Crossover or Straight-through. Please check your Avaya EuroGeneris manual.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring CDR</h2>

<p>The Avaya EuroGeneris has multiple outputs for CDR. To configure the 
CDR output you need to speak to your system maintainer. You need to 
inform them that the CDR output should be set to <span class="keyword">customized</span> and the 
format should be <span class="keyword">Format 5 rows 80 columns</span>.</p>

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya EuroGeneris:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_eurogeneris_1.png" alt="Avaya EuroGeneris" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya EuroGeneris</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">No connection required</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>