These instructions help you configure your Avaya BCM phone system up to v3.x to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Plus:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on Services.
  3. Click on Call Detail Recording.
  4. On the right-hand side the Summary window will appear. Make sure that the Status is up. If it isn't click on the Status drop-down list and select Up.

  5. Now on the left-hand side, click on Report Parameters and configure the fields as per below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Report FilterAll

  6. On the left-hand side, click on Report Options and configure the fields as per below:

    SMDR fieldValue
    Date FormatMM/DD/YY
    Header FormatLine/Station
    DNIS InfoEnabled
    Connection CharLeave as default
    Clip File ScheduleLeave as default
    Clip File SizeLeave as default
    CDR Disk Space LimitLeave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, click on Configuration in the file menu and then click on Commit.
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Creating a CDR User

To enable TIM Plus to connect to your  Avaya BCM v3.x, you will need to create a CDR User in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the System options. The Avaya BCM v3.x connection requires TIM Plus to use the Microsoft DCOM object. As the Microsoft has increased the security in DCOM after Windows XP Service Pack 2, the username and password for the CDR User need to be exactly the same as the credentails for the Windows account.

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Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to collect the SMDR data from your Avaya BCM:

  1. Log on to TIM Plus and click on the Directory tab.
  2. Click on the site configured during the setup wizard and click Properties.
  3. Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP Address of your Avaya BCM.
  6. In the Port field, enter in 4000.
  7. In the Username field, enter in CDR User.
  8. In the Password field, enter in CDR User again.
  9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
  10. Click on the Save button to apply the settings.