These instructions help you configure your Avaya IP Office v6+ phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Below you will find instructions on how to configure the SMDR output for the Avaya IP Office v6+.

To configure the Avaya IP Office to output SMDR you will need to progam the Avaya IP Office unit to send the SMDR data to the machine that TIM Plus is installed on. For you to do this, you will need access to the Avaya IP Office Manager application. Below you will find instructions on how to do this:

  1. Login to your Avaya IP Office unit using the Avaya IP Office Manager.
  2. Click on System from the left-hand side menu and select your Avaya IP Office unit.
  3. On the right-hand side, click on the CDR/SMDR tab.
  4. From the Output drop-down menu, select SMDR only. The SMDR section will now become active at the bottom of the page.
  5. In the IP Address field, enter the IP address of the machine that TIM Plus is installed on.

  6. In the TCP Port field, enter the port number that you want your SMDR data to be sent to. You can use any free TCP port, we would recommend starting from 9000 and increment it per each unit of Avaya IP Office system that will send data to TIM Plus.

  7. In the Records to Buffer option, increase the value to maximum available.

  8. For the Call Splitting for Diverts option, please check the box.

  9. Click on the OK button, then save and merge the configuration for the settings to take effect.

Here is an example of the SMDR screen and how it should be configured:

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Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya IP Office v6+:

  1. Browse to TIM Plus as normal and login with your credentials.
  2. Click on the Directory tab.
  3. Select the site configured during the setup wizard and click Properties.
  4. Within the Site Properties window, select Avaya IP Office 6+ from the PBX model drop-down list.
  5. In the Connection method field, select Listen for connections from PBX from the drop-down list.
  6. Leave the Host field blank.
  7. In the Port field, enter 9000.
  8. Click on the Save button to apply the settings.