<a id="What is a User group?"></a> |
User groups are containers of users and they often mimic the organisational structure of your company. The User groups allow senior management to report on calls by department and then drill-down further to see individual user activity. Access can be restricted to one speacific group, so that managers can report only on their own department. See the Web users section for more information on how to apply these restrictions.
The Discovered Users folder is the User group created by default in the system to pick up new extensions. As you add your own groups, you can move users from the Discovered Users folder into the new groups.
<a id="Adding a User group?"></a> |
If you are not using any Directory synchronisation object, TIM Plus will not know what groups exist within your organisation. In this instance a Discovered Users folder is automatically added to the Directory.
If you would like to add additional groups yourself, click on thebutton at the top right-hand side of the Groups panel. A new window will appear, allowing you to add the group's name and pilot/hunt number. Once you set these parameters, click on thebutton.
To configure the rest of the properties of your User group, read the section below:
<a id="Configuring a User group"></a> |
To configure the properties of a group, highlight the group and click on thebutton on the top right corner of the panel:
This will open a new window containing several options you can configure for each group. Each option will be explained below.
Each User group requires a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory (e.g. Accounts, Sales, IT etc)
| Field | Description |
|---|---|
| Name | Simply type the name by which you would like to identity the User group. |
| Pilot/Hunt number | Simply type the pilot/hunt number associated with this group. |
In the Telephony section, you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording).
If a call is set to Do not log, its associated audio file will not be deleted, but the recording will not be accessible because there is no call log to be matched against. |
You may also exclude all users in any group from call statistics. In this instance, their calls are logged but not included in any , therefore they will not be shown on display boards.
Any users in a group that is set to Do not log will not count towards your user license. |
Alarms for any group can be set to be trigerred by specific events (e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above. Acceptable formats include: 00, 09, 020726526, 02072652600.
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the would be £5 in UK, €5 in Europe or US$5 in USA.
An alarm can be activated when a call exceeding a predetermined duration is made by anyone in this User group. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds)
You can be alerted if any calls are missed for the User group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.