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What is a Channel group?

Channel groups are as the name suggests, groups of channels or lines configured on your switch. They oftem minic the organisational structure of your company. Access can be restricted so that managers can report only on specific groups. For more information on how to apply this restrictions, check the Web users section. By default, a folder called  is created automatically in the system in order to pick up new channels. As you add your own groups, you can move channels from this folder into the newly created ones.

Channel groups will normally reflect the type of line coming into your organisation and their groupings (e.g. ISDN 30, ISDN2, Analogue Fax lines etc.)

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Adding a Channel group

If you are not using any directory synchronisation object, TIM Plus will not know what groups exist within your organisation. In this instance a Discovered Channels folder is automatically added to the Directory.

Once you create your own groups in the system, you can move channels from the Discovered Channels folder to any other folder of your choice. For information on how to do this, visit the Moving a Channel between Channel groups section.

If you would like to add additional groups yourself, ensure that you have theChannel groupstab selected, then click on theAddbutton on the  top right corner of the panel. This will open a new window allowing you to add the group's name and any access code your group  might be using. Once you set these parameters, click on theAddbutton and a new group folder will be created in the Directory.

Configuring a Channel group

To configure the Channel group's properties, select the group and click on thePropertiesbutton from the top right corner of the panel, as shown below:

This will open a new window where you can configure the properties of your Channel group:-

General

Each Channel group will require a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory.

Channels in this group emulate network termination

This section is applicable onlt if you have a call recording option in place. If your trunk is part of an ISDN group, it can be ignored. If the trunk is part of a Private circuit, you will need to turn this on, by tickink the box next to it.

Telephony

The  option allows you to decide whether you would like to exclude the Channel group from having calls logged and/or recorded against it (assuming a Magic box in place to allow recording). If you do not want calls for this channel group logged, recorded or included in call statistics, tick the box provided:

Tariff

You have the ability to cost different groups of channels at different rates. To change the tariff you would like to apply, simply choose a new tariff from the drop-down menu. Please, note that by default the standard BT tariff is provided.