These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Plus:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on the Services tree node.
  3. Click on the Call Detail Recording node.
  4. On the right-hand panel the Summary window will appear. Ensure that  is selected in the  drop-down list.

  5. Select the Report Parameters tree node and configure the fields as shown below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Report FilterAll

  6. Select the Report Options tree node and configure the fields as shown below:

    SMDR fieldValue
    Date FormatMM/DD/YY
    Header FormatLine/Station
    DNIS InfoEnabled
    Connection CharLeave as default
    Clip File ScheduleLeave as default
    Clip File SizeLeave as default
    CDR Disk Space LimitLeave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, choose  from the Configuration file menu.
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Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System options of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the   now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.  

<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect SMDR data from your Avaya BCM:

  1. Log in to TIM Plus and click on the Directory tab.
  2. Select the site you configured during the setup wizard and click Properties.
  3. Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your Avaya BCM.
  6. In the Port field, enter 4000.
  7. In the Username field, enter the username of the CDR user you configured with the BCM Unified Manager (above).
  8. In the Password field, enter the password associated with the CDR user.
  9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
  10. Click on the Save button to apply the settings.