<a id="Overview"></a> |
To configure a site, go to the Directory screen, select the site you wish to configure and click on the button on the top-right corner of the screen, as shown below:
The following configuration window will appear:
All the tabs in the above window will be explained below.
<a id="PBX"></a> |
The properties displayed under the tab will vary in accordance with the connection method supported by your telephone system. Please refer to the Connecting to your PBX section above for detailed information about each particular PBX model.
For some telephone system you may need to download the PBX interface file from your |
Find below a description of all PBX properties according to the connection method used:
| Field | Description |
|---|---|
| Name | Type the name you want your site to be identified by. |
| PBX model | Select the PBX model from the available drop-down list. |
| Connection method | Select the connection method supported by your phone system from the available drop-down list. |
| Field | Description |
|---|---|
| Host | Leave this field blank, although it can be configured to restrict incoming data from a specific IP address. |
| Port | Enter the port number used by the phone system to send the CDR data. |
| Field | Description |
|---|---|
| Host | Type in the IP address of the phone system you are connecting to. |
| Port | Enter the port number that will be used to transfer the CDR data. |
| Username | If your phone system requires authentication, enter the username here. |
| Password | If your phone system requires authentication, enter the password here. |
| Field | Description |
|---|---|
| Username | Enter the username created for the FTP transfer. |
| Password | Enter the password created for the FTP transfer. |
| Field | Description |
|---|---|
| DSN name | Enter the DSN name here. |
| Frequency | Enter the connection frequency here, e.g. how often it polls the DSN connection. |
| DB Script | Enter the database script here. If you are not sure which DB script is required for your particular PBX, you can e-mail us at support@tri-line.com and we can provide the correct file. |
| Field | Description |
|---|---|
| Client IP | Enter the IP address of the device that sends the RADIUS events . |
| Secret | Enter the RADIUS authentication. |
| Field | Description |
|---|---|
| Client IP | Enter the IP address of the device that sends the SysLog events. |
<a id="Options"></a> |
The tab enables you to keep a local backup of data received, timestamp incoming call records and delay processing of call records. These options are explained in more detail below.
By default, we save a backup of the data received from the PBX in case this requires to be reprocessed at a later stage (e.g. your database becomes corrupt or someone accidentally deletes calls from the system).
To save a backup of the CDR data, type the location of the folder you want to store the files; by default, the following is provided {app}\backup\backup-{year}-{month}-{day}.{uiv}. The {..} represent the system variables which are explained in more detail in the table below:
| Item | Description |
|---|---|
| app | This variable is the installation path for where TIM Plus is installed. |
| year | This will enter the year the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| month | This will enter the month the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| day | This will enter the day the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| uiv | The UIV represents the unique ID associated to each site. |
Some PBXs do not always output the date and time for the call records. This option allows you to timestamp all data received.
This option is used only for PBXs that send the data in binary format (e.g. ISDX telephone system). When the option is ticked, we don't add a new line after each data batch we receive. This prevents data corruption.
This option is used when the switch/network/PC has a really slow connection and TIM Plus needs to wait x milliseconds before it attempts to process the data. This is to ensure that all data is received before processing.
<a id="Inactivity"></a> |
The option allows you to set up an inactivity timer that notifies you when no data is being received in the call logger. You can decide at what time interval you want to set up the inactivity timer and also if you want to exclude specific hours or days, when you are not expecting any call activity (e.g. during the weekend).
You can also decide who gets the alert, by filling their e-mail details in the box provided.
You can determine how long you want to wait for a call before activating the inactivity timer and who you want to send it to by simply filling in the inactivity timer fields.
If this box is ticked, the system will automatically resets the connectsion to the PBX.
Tick the box alongside the days and hours when no call activity is expected (e.g. nights or weekends), so you don't receive an email notification for those periods.
<a id="LCR"></a> |
If you use LCR (Least Cost Routing) to route calls, then you will need to add the LCR codes here so TIM Plus can identity them.
To add an LCR code enter the number in the LCR digits field and add the route it takes in the Routes to field, as shown above.There is no limit to the number of LCR routes that can be added.
To remove an LCR code, click on the 
icon alongside the code.
<a id="Tariff"></a> |
Select the tariff table that you want to use from the list provided.
By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke tarfiffs can be provided. For costing contact your supplier or sales@tri-line.com who can refer you to the appropriate person for pricing.
<a id="Alarms"></a> |
Alarms can be set to be trigerred by specific events (e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded).
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above.
Acceptable formats include: 00, 09, 020726526, 02072652600.
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the would be £5 in UK, €5 in Europe or US$5 in USA.
An alarm can be activated when a call exceeding a predetermined duration is made by anyone on this site. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds).
You can be alerted if any calls are missed for the site by ticking the box alongside the Enable missed call alarms for this site, then, type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.