By default, the panel displays the latest calls to have been processed by TIM Plus, with the most recent towards the top of the list. To sort the results by a different column, click on the relevant column header.

Each call type is colour-coded using a system-wide colour scheme, as follows:

The calls you see in the panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Columns headers

The column headers shown in the most recent calls list are specific to each web user and can be customised by clicking on the Columns button to display the following panel:

Include a column header in the list by ticking the box alongside each one.  Click the Save button to apply any changes.

Each column header in the most recent calls list is described below:

Field nameDescription
DateThe date the call started.
TimeThe time the call started.
Source

The place from where the call originated

Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe time it took for the call to be answered (in sec).
DurationThe duration of the call (in hours, minutes and seconds).
CostThe cost of the call.
CLIThe telephone number of the remote caller for inbound calls.
Dialled NumberThe number that was dialled in order to reach a particular destination.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London.
Destination IDThe ID of the destination called.
TariffThe name of the tariff or carrier that was used to cost the call, e.g. BT.
Tariff bandThe specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account codeThe account code associated with the call.
LCR DigitsThe Least Cost Routing (LCR ) digits used to route the call over an alternative carrier.
Trunk access codeThe trunk access code used to connect calls using specific channels, if applicable.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with the call.
Flags

Flags associated with the call. These flags are graphically represented as follows:

  • Listen to the recording button  When the speech lozenge is grey it means that there is no associated call recording.
  • Listen to the recording button  Click on this speech lozenge icon to listen to the recording associated to this call.
  • Score the call  Click on this gray blank star icon to score this call.
  • View the score  Click on the coloured star icon to view the score for this call.
  • Add a note button  Click on this grey blank note icon to add a note to this call.
  • Review notes button  Click on this coloured note icon to review notes associated with this call.
  • No legs  When the legs icon is grey it means that there are no legs associated with this call.
  • See additional legs  Click on this green legs icon to see additional legs associated with this call.
 
Voice locationThe Unique ID (UIV) of the call recording device associated with this call. This feature is typically used for engineering purposes.
Voice filenameThe call reference that identifies the unique call recording ID.

Reordering column headers

Each column header can be reordered by clicking and holding down the column header and dragging it to the new location, as shown below:

Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.

Editing the layout of the Most Recent Calls panel is specific to each particular web user and can be customised without affecting the layout for the rest of the web users within the system.