View Source

By default, the panel displays the latest calls to have been processed by TIM Plus, with the most recent towards the top of the list. To sort the results by a different column, click on the relevant column header.

Each call type is colour-coded using a system-wide colour scheme, as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Grey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI (Direct Dialled In) calls
Pink: Tandem calls

The calls you see in the panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Columns headers

The column headers shown in the most recent calls list are specific to each web user and can be customised by clicking on the Columns button to display the following panel:

Include a column header in the list by ticking the box alongside each one. Click the Save button to apply any changes.

Each column header in the most recent calls list is described below:

Field name	Description
Date	The date the call started.
Time	The time the call started.
Source	The place from where the call originated.
Route	The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller; for incoming internal calls, this shows either the caller's username or extension number; for outgoing calls, this shows the dialled number.
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available; for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list; for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
Response	The time it took for the call to be answered (in seconds).
Duration	The duration of the call (in hours, minutes and seconds).
Cost	The cost of the call.
CLI	The telephone number of the remote caller for inbound calls.
Dialled number	The number that was dialled in order to reach a particular destination.
Source name	The name of the person who made the call.
Source ID	The ID of the person who made the call.
Destination name	The name of the destination called, e.g. Manchester, Tri-Line, London.
Destination ID	The ID of the destination called.
Tariff	The name of the tariff table that was used to cost the call, e.g. BT.
Tariff band	The specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account code	The account code associated with the call.
LCR Digits	The Least Cost Routing (LCR) digits used to route the call.
Trunk access code	The trunk access code used to access a group of channels.
Data source	The location where the call originated.
Call reference	Any call reference number associated with the call.
Flags	Any flags associated with a call, as described below: The call has no associated voice recording. The call has an associated voice recording; click on the icon to listen to the call. The call has not been scored; click on the icon to score the call. The call has been scored; click on the icon to review scoring information for the call. The call has not been annotated; click on the icon to add a note to the call. The call has one or more associated notes; click on the icon to review the note(s). The call has no related transfer legs. The call has related transfer legs; click on the icon to view all transfers associated with the call.
Voice location	The unique ID of the call recording device that captured audio for the call.
Voice filename	The unqiue call reference identifying any voice recording associated with the call.

Reordering column headers

Each column header can be reordered by clicking and dragging it to the new location, as shown below:

Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.

Any layout changes you make to the Most recent calls panel are saved only to the current web user and do not affect other web users.