<a id="Overview"></a> |
To configure a site, go to the Directory screen, select the site you want to configure and click on the button at the top-right corner of the screen, as shown below:
The following window will appear, where you can configure the properties of your site:
All the tabs in the window will be described below.
<a id="PBX"></a> |
The tab allows you to configure the properties of your telephone system, which will vary according to the connection method used.
| Field | Description |
|---|---|
| Name | The name by which you want your site to be identified. |
| PBX model | The name of your telephone system. |
| Connection method | The connection method supported by your telephone system. |
| Field | Description |
|---|---|
| Host | The IP address of your telephone system. Leave this field blank, although it can be configured to restrict incoming data from a specific IP address. |
| Port | The port number used by the telephone system to send its CDR data. |
| Field | Description |
|---|---|
| Host | The IP address of the telephone system you are connecting to. |
| Port | The port number used to transfer the CDR data. |
| Username | The username required to log in to your telephone system, if applicable. |
| Password | The password required to log in to your telephone system, if applicable. |
| Field | Description |
|---|---|
| Username | The username for the FTP transfer, created in the telephone system. |
| Password | The password for the FTP transfer, created in the telephone system. |
| Field | Description |
|---|---|
| DSN name | The name of your DSN connection. |
| Frequency | The connection frequency |
| DB Script | The database script. If you are not sure which script is required for your particular PBX, you can e-mail us at support@tri-line.com and we can provide the correct file. |
| Field | Description |
|---|---|
| Client IP | The IP address of the device that sends the RADIUS events. |
| Secret | The RADIUS authentication. |
| Field | Description |
|---|---|
| Client IP | The IP address of the device that sends the SysLog events. |
For detailed information on how to connect to each particular PBX model, refer to the Connecting to your PBX section above. |
<a id="Options"></a> |
The tab enables you to keep a local backup of the data received, timestamp incoming call records and delay processing of call records. These options are explained below in more detail:
By default, we save a backup of the data received from the telephone system in case this requires to be reprocessed at a later stage, e.g. your database becomes corrupt or someone accidentally deletes calls from the system.
To save a backup of the CDR data, type the location of the folder you want to store the files. By default, the following path is provided {app}\backup\backup-{year}-{month}-{day}.{uiv}, where {..} represent the system variables which are explained in more detail in the table below:
| Item | Description |
|---|---|
| app | The installation path for TIM Plus |
| year | The year the data was captured |
| month | The month the data was captured |
| day | The day the data was captured |
| uiv | The unique ID associated to each site |
Some telephone systems don't always output the date and time in the CDR data. To timestamp such data, tick the box provided.
This option is used only for telephone systems that send the CDR data in binary format, e.g. ISDX telephone system. When the option is ticked, a new line is not being added after each batch of data, in order to prevent data corruption.
This option is used when the switch-network-PC connection is very slow, and in order to ensure all data is received before processing, TIM Plus can be set to wait x milliseconds before it attempts to process this data.
<a id="Inactivity"></a> |
The option allows you to set up an inactivity timer to notify you when no data is being received in the call logger.
This option allows you to enable the inactivity alert and decide how long you want to wait for a call before activating the timer. The send the alert as an e-mail notification, enter the e-mail address in the box provided.
If this box is ticked, the system will automatically reset the connection to the telephone system.
Tick the box alongside the days and hours when no call activity is expected, e.g. nights or weekends, so you don't receive an e-mail notification for those periods.
<a id="LCR"></a> |
If you use LCR (Least Cost Routing) to route calls, add the codes in this section so TIM Plus can identity them.
To add an LCR code, enter the number in the LCR digits field and select the route it takes from the drop-down list, as shown above.
To remove an LCR code, click on the 
icon alongside the code.
<a id="Tariff"></a> |
Select the tariff table that you want to use from the list provided.
By default, TIM Plus is supplied with a standard BT tariff, which will automatically pick up national, international and mobile dial codes. Bespoke tariffs can also be provided on request.
<a id="Alarms"></a> |
In order to monitor specific events on the system, TIM Plus gives you the option to set up alarms that trigger when certain criteria are met, e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded.
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate each entry with a comma, as shown above. Acceptable formats include: .
An alarm can be set to activate when a call exceeds a pre-set cost. Please note that the cost will relate to the local currency, e.g. in the screenshot above, the would be £5 in UK, €5 in Europe or US$5 in USA.
An alarm can be activated when a call exceeds a predetermined duration, measured in seconds.
An alarm for missed calls can also be set up on the system, by ticking the box Enable missed call alarms for this site.
To receive an alarm notification from TIM Plus, type the e-mail address of the person you would like to receive it in the text box provided, as shown above. To send the alarm to more than one e-mail address, separate each entry with a comma.