<a id="What is a User group?"></a> |
User groups are containers of users and they often mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department. For information on how to apply these restrictions, refer to the Web users section.
When you first configure the system, a user group, called Discovered users, is created by default in the Directory. The function of the folder is to pick up newly discovered extensions and it should not be renamed or deleted from the system. Once you have created your own groups, you can move extensions from the Discovered Users folder to the newly created ones. For information on how to move users from one group to another, check the Moving a user between two groups section.
If you are using third party synchronisation, e.g. Cisco AXL, all user groups and directory structure are being imported automatically in TIM Plus from the phone system.
<a id="Adding a User group"></a> |
To add a new user group to the Directory, click on the button at the top-right of the Groups panel.
A new window will appear, allowing you to add the name of the group and its pilot/hunt number, if applicable.
Click on the button to add the new group to the Directory.
<a id="Configuring a User group"></a> |
To configure the properties of a group, highlight the group you are interested in and click on the button at the top-right corner of the panel:
A new window will open, where you can configure the properties of your user group. Each tab in the window will be explained below:
In the tab you can enter a name for your user group and the pilot number, if applicable. Usually, the name reflects the role that the group plays in your internal organisational structure, e.g. Accounts, Sales, IT etc.
The tab gives you the option to exclude the current selected group from being logged or recorded in the system - assuming a call recording devices is integrated with TIM Plus.
Any users in a group that is set to Do not log will not count towards your user license. |
In order to monitor specific events on the system, you can set up alarms that trigger when certain criteria are met, e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded.
Alarms can be set to activate when a part or full number is dialled by a user within the selected group. If you want to add a series of full or partial numbers, you can separate each entry with a comma, as shown above. Acceptable formats include: 00, 020, 020726526, 02072652600.
An alarm can be set to activate when a call made by a user within the selected group exceeds a pre-set cost. Note that the cost will relate to the local currency, e.g. in the screenshot above, the 5.00 would be £5 in UK, €5 in Europe or US$5 in USA.
An alarm can be activated when a call made by a user within the selected group exceeds a predetermined duration, measured in seconds.
An alarm for missed calls on the selected group can also be set up, by ticking the box Enable missed call alarms for this group.
To receive an alarm notification from TIM Plus, type the e-mail address of the person you would like to receive it in the text box provided, as shown above. To send the alarm to more than one e-mail address, separate each entry with a comma.
This section allows you to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark up calls, as shown below:
This section allows you to select the tariff that will apply to calls made by this user group.
By default, TIM Plus is supplied with a standard BT tariff, which will automatically pick up national, international and mobile dial codes. Bespoke tarfiffs can also be provided on request.
<a id="Renaming a User group"></a> |
To rename a user group, locate the entity in the Directory and click on the tab.
In the new window, highlight the current group name and overtype the new name, then press to apply the changes.
<a id="Deleting a User group"></a> |
PLEASE NOTE: When you are deleting a user group, you are deleting all the information contained within the group, including all users and the calls associated with those users! |
To delete a user group from the Directory, select the group you want to remove and click on the button. In the new window that opens, you have the option to delete the selected group. You will be asked to confirm the deletion, in order to prevent groups being deleted accidentally.