<a id="What is a leaderboard panel?"></a>

What is a leaderboard panel?

The leaderboard panel allows you to organise your call data in columns, placed next to each other, in order to provide a visual summary of any call information that you wish to monitor. The content of each column displayed is determined solely by your selection and the leaderboard can show any combination of columns types. The background, font type, size, colour and placement are also customisable.

The example below shows the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:

<a id="Adding a leaderboard panel"></a>

Adding a leaderboard panel

To add a leaderboard panel, click on the toolbar button to expand the list of panel types and choose the  button, as shown below:

After selecting the leaderboard panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:

<a id="Customising a leaderboard panel"></a>

Customising a leaderboard panel

To customize your leaderboard panel, click on the toolbar button to switch to panel selection mode. Hover your mouse pointer over the leaderboard panel you want to customise and click on the icon, when it appears towards the top-right corner of the panel, as shown below:

A new window will open, where you can configure the properties of your label panel. Each tab in the  Leaderboard panel properties will de described below:

Title

The tab allows you to add a name for your leaderboard and the headers for each column.

Panel title

Leaderboard headers

Content

The  tab allows you to select the type of call information you want to include in your leaderboard panel. The fields contained in this tab are explained below:

Stats point

To select a stats point for your leaderboard panel, click on the Find button.

A new window will open, allowing you to navigate up and down the Directory to the site or group level where the stats collection point you want to add resides. Click on the  button alongside the stats point object to select it, as shown below:

Call type

To select the type of call you want your leaderboard panel to include, click on the drop-down list and choose from the available options, as shown below:

Column

The field allows you to select the type of call information you want to display in the leaderboard, such as total duration, maximum response, etc. To make your selection, click on the drop-down list and choose from the available options, as shown below:

Click on the Add button to add the column to the list, as shown below:

In the example below, we have selected the following settings for the Call type and Column fields to form the columns that appear in the list:

Changing column name

To change a column's name, click on it to highlight the text and overtype the new name. Press the Enter key to save the changes.

Rearranging columns

To rearrange the columns in a different order, click on the  icon alongside each column. By clicking on the  icon, the column will move one level up in the design mode and one column to the left on the live display board.

In the example below, we rearrange the In and Total columns. By clicking on the  icon next to the Total column, we move it a level up.

Changing a column's sorting

To sort the columns to appear in a specific order, click on the  icon. 

In the example below, we change the sorting of the Total column from descending to ascending. By clicking on the icon alongside the Total column, we turn the sorting of this column to descending.

Changing the stats collection point

To change the stats collection point of a column, click on the  icon alongside it, which will automatically turn into a  icon to highlight that the current column is using a different stats collection point.

In the example below, we have clicked on the  icon to change the stats point of the In column.

When you click on the  icon a new window will open, allowing you to navigate up and down the Directory to the site or group level where the stats collection point you want to add resides. Click on the  button alongside the stats point object to select it, as shown below:

Changing Font properties

To change the font properties for any column, click on the  icon. The following pop-up will appear:

To choose the style of font or the font size, select from the drop-down list provided. To select the text colour, you need to click on the drop-down arrow. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and add the RGB colours to add to your custom palette. You need to click on the Apply button to set the chosen colour.

If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight . To determine the placement of your title, simply click on . At the end, click on theSavebutton to save any changes made.

Hiding a column

In TIM Plus, you can temporarily hide the columns that you don't want to have in your display board. These may be occasions when for example you are running a particular campaign and you want to concentrate only on inbound or outbound calls. To hide a column, you simply click once on the  icon, which will automatically turn into to confirm that the column is temporarily hidden, as shown below:

To display again, simply click once on the  icon which will automatically turn into .

Deleting a column

If you would like to permanently delete a column, then all you have to do is click on the  icon, as shown below:

You will be asked to confirm deletion. Press OK if you are sure you want to delete the selected column.

Background

Click on the Background tab to configure the properties for the background of your label panel.

If you would like to add an image source, simply type the details in the box provided, as shown in the sceenshot below, otherwise leave blank. You can decide to repeat the image or centre it on the panel, by selecting from the drop-down list of the field.

To select the background colour, click on the drop-down arrow; this will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You can also pick a transparent background, if you prefer. You will need to click on theApplybutton to set the chosen colour.

If you would like to apply lighting effects to the summary panel, tick the box provided, as shown below:

The two examples below show the difference between panels with and without lighting effects. The panel with the slight shine has a lighting effect applied, while the solid black panel hasn't.

Metrics

To define the panel's metrics to suit your particular screen, type the required pixel sizes in the boxes provided. If you want to use automatic paging, select the available tick-box, as shown in the screenshot below. Alternatively, type in the number of rows you want your leaderboard to have per page, or select to view the first page only. If the leaderboard has more than one page, you can also set the rate at which you want the pages to change, by filliing in the box. At the end, click on theSavebutton to apply any changes made.

<a id="Leaderboard panel - overview video"></a>

Leaderboard panel - overview video

For a live demonstration on how to design and customise a leaderboard panel, watch the video below: