<a id="What is a leaderboard panel?"></a> |
The leaderboard panel allows you to organise your call data in columns, placed next to each other, in order to provide a visual summary of any call information that you wish to monitor. The content of each column displayed is determined solely by your selection and the leaderboard can show any combination of columns types. The background, font type, size, colour and placement are also customisable.
The information shown in the leaderboard is updated every time a call finishes and has been logged by the system. |
The example below shows the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:
<a id="Adding a leaderboard panel"></a> |
To add a leaderboard panel, click on the toolbar button to expand the list of panel types and choose the
button, as shown below:
After selecting the leaderboard panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:
<a id="Customising a leaderboard panel"></a> |
To customize your leaderboard panel, click on the toolbar button to switch to panel selection mode. Hover your mouse pointer over the leaderboard panel you want to customise and click on the
icon, when it appears towards the top-right corner of the panel, as shown below:
A new window will open, where you can configure the properties of your label panel. Each tab in the Leaderboard panel properties will de described below:
The tab allows you to add a name for your leaderboard and the headers for each column.
| Field | Description |
|---|---|
| Hide label | Tick this option if you don't want your panel to have a title. |
| Label | Enter a title of your leaderboard. |
| Text style | Select any styling properties for your panel title, e.g font size, font style or text colour etc |
| Field | Description |
|---|---|
| Hide label | Tick this option if you don't want to add any column headers. |
| Text style | Select any styling properties for your column headers, e.g font size, font style or text colour etc |
The tab allows you to select the type of call information you want to include in your leaderboard panel. The fields contained in this tab are explained below:
To select a stats point for your leaderboard panel, click on the button.
A new window will open, allowing you to navigate up and down the Directory to the site or group level where the stats collection point you want to add resides. Click on the button alongside the stats point object to select it, as shown below:
To select the type of call you want your leaderboard panel to include, click on the drop-down list and choose from the available options, as shown below:
The field allows you to select the type of call information you want to display in the leaderboard, such as total duration, maximum response, etc. To make your selection, click on the drop-down list and choose from the available options, as shown below:
Click on the button to add the column to the list, as shown below:
In the example below, we have selected the following settings for the Call type and Column fields to form the columns that appear in the list:
| Name | Call type | Column |
|---|---|---|
| Pos | All | Position |
| Name | All | Name |
| Total | All | Count |
| In | Answered | Count |
| Out | Outbound | Count |
| Lost | Missed | Count |
| Duration In | Answered | Average duration |
To change a column's name, click on it to highlight the text and overtype the new name. Press the Enter key to save the changes.
To rearrange the columns in a different order, click on the icon alongside each column. By clicking on the
icon, the column will move one level up in the design mode and one column to the left on the live display board.
In the example below, we rearrange the In and Total columns. By clicking on the icon next to the Total column, we move it a level up.
To sort the columns to appear in a specific order, click on the icon.
In the example below, we change the sorting of the Total column from descending to ascending. By clicking on the icon alongside the Total column, we turn the sorting of this column to descending.
To change the stats collection point of a column, click on the icon alongside it, which will automatically turn into
to highlight that the current column is using a different stats collection point.
In the example below, we have clicked on the icon to change the stats point of the In column.
When you click on the icon a new window will open, allowing you to navigate up and down the Directory to the site or group level where the stats collection point you want to add resides. Click on the
button alongside the stats point object to select it, as shown below:
Click on the icon to change any styling properties for the selected column, e.g font size, font style or text colour etc
To temporarily hide a column from your leaderboard panel, click on the icon, which will turn automatically into
to highlight the column is hidden, as shown below:
To display the column again, click on the icon which will turn back into
.
If you would like to permanently delete a column from your leaderboard panel, click on the icon, as shown below:
The tab allows you to configure the background properties of your leaderboard panel.
| Field | Description |
|---|---|
| Image source | If you want your panel to display an image, type its source here. Remember, the path is relative to the folder on disk from which web content is served, and is different for each class of web user |
| Image style | Choose how the image should be displayed |
| Colour | Choose the background colour of the panel; if you are adding an image, you may want to select Transparent so that this does not interfere with your image. |
| Apply lighting effects to this panel | Tick this option to apply a shine effect to the entire panel; if you are using the panel to display an image, this may adversely affect how it appears |
The Metrics tab allows you to define the shape of the panel, by entering values for its position and size.
If you want to use automatic paging, select the available tick-box, as shown in the screenshot below. Alternatively, type in the number of rows you want your leaderboard to have per page, or select to view the first page only. If the leaderboard has more than one page, you can also set the rate at which you want the pages to change, by filliing in the box. At the end, click on thebutton to apply any changes made.
<a id="Leaderboard panel - overview video"></a> |
For a live demonstration on how to design and customise a leaderboard panel, watch the video below: