<a id="What is a stats alarm?"></a> |
Stats alarms are alarms that can be added to a selected stats collection point in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined, and email alerts can be sent to one or more recipients.
Call statistics alarms are simply a variation of the standard "alarm" directory object and provide an additional means of keeping a tab on call patterns.
<a id="Adding a stats alarm"></a> |
To add a stats alarm, go to the Live stats screen, select the tab and click on the button at the top-right corner of the screen, as shown below:
A new window will open, allowing you to configure the properties of your stats alarm. Each tab displayed in this window is described below:
The tab allows you to name the alarm object and select the stats point you want the alarm to monitor.
Enter a name for the alarm in the text box provided, as shown below:
To select the stats point you want the alarm to monitor, click on the button. A new window will open, allowing you to drill-down to the site or group level in the Directory, where the stats point object you want to use resides. To select the stats point, click on the 
icon alongside it, as shown below:
This section allows you to choose the criteria that calls must match in order to activate the alarm. The criteria available for selection are described below:
The alarm will be triggered when the call count of the calls collected in this stats point meets, exceeds, is less than or equal to a predetermined value, e.g. when busy channels equals 10 or busy channels > 10.
The alarm will be triggered when the total duration, exceeds, is less than or equal to a predetermined value, e.g. when call duration is greater than 3600 seconds (1 hour).
The alarm will be triggered when the average duration meets, exceeds, is less than or equal to a predetermined value, e.g. when average call duration is less than 1 minute.
The alarm will be triggered when the minimum duration meets, exceeds, is less than or equal to a predetermined value, e.g. when minimum duration equals 20 seconds.
The alarm will be triggered when the maximum duration meets, exceeds, is less than or equal to a predetermined value, e.g. when maximum call duration is greater than 1 hour.
The alarm will be triggered when the total response time exceeds, equals, is less than or is or equal to a predetermined value, e.g. total response time exceeds 30 seconds.
The alarm will be triggered when the average response time exceeds, equals, is less than or is equal to a predetermined value, e.g. average response time exceeds 20 seconds.
The alarm will be triggered when the minimum response time exceeds, equals, is less than or is equal to a predetermined value, e.g. minimum response time equals 2 seconds.
The alarm will be triggered when the maximum response time exceeds, equals, is less than or is equal to a pre-determined value, e.g. maximum response time exceeds 20 seconds.
The alarm will be triggered when the total cost exceeds, equals, is less than or is equal to a predetermined value, e.g. total cost exceeds £100.
The alarm will be triggered when the average cost exceeds, equals, is less than or is equal to a predetermined value, e.g. average cost exceeds £2.00.
The alarm will be triggered when the minimum cost exceeds, equals, is less than or is equal to a predetermined value, e.g. minimum cost equals £1.00.
The alarm will be triggered when maximum cost exceeds, equals, is less than or is equal to a predetermined value, e.g. maximum cost exceeds £10.00.
The alarm will be triggered when the call concurrency exceeds, equals, is less than or is equal to a predetermined value, e.g. total number of simultaneous calls exceeds 20.
When adding multiple selection criteria, |
The tab allows you to set up an email alert when any of the above-mentioned alarms are triggered.
To send the notification to multiple email addresses, separate each entry with a semicolon.
You can also customise the email notification by adding a subject and/or a message in the boxes provided, as shown below:
Once you have configured all the settings, click on the button to add your alarm to the list, as shown below:
<a id="Configuring a stats alarm"></a> |
To configure a stats alarm, select it from the existing list and click on the button at the top-right corner of the screen, as shown below:
A new window will open, where you can edit the properties of the stats alarm.
<a id="Deleting a stats alarm"></a> |
To delete a stats alarm, select it from the list and click on the button at the top-right corner of the screen. In the new window that opens, click on the button to remove the alarm from the system.