TIM Plus can be configured to raise an alert when particular events occur on the system. The alerts can be saved to a log file on the local disk or sent out as an email notification. The table below describes the type of alerts generated in TIM Plus:
| Alert | Description |
|---|---|
| Critical | A critical alert notifies you of any events that are detrimental to the system, e.g. database failure |
| Warning | A warning alert notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit |
| Information | An information alert notifies you of any system events that have occurred on the system, e.g. if the application service has been restarted |
| Voice audit | A voice audit alert notifies you of any system alerts related to your call recording device |
| Audit | A audit alert gives you detailed information about the events that have occurred on the system |
To send an alert as a notification email, enter the email address in the text box alongside each type of alert, as shown below:
To send alerts to multiple email addresses, separate each entry with a semicolon. |
By default, the alerts are also outputted to a log file, using the following dynamic variables to define the path of the folder where the files will be stored: {app}\logs\{year}\{year}-{month}-{day}. The dynamic variables used to define the path are explained in the table below:
| Item | Description |
|---|---|
| app | The full installation path of TIM Plus |
| year | The year the data was captured in yyyy format |
| month | The month the data was captured in mm format |
| day | The day of the month when data was captured in dd format |
To choose a different location to store the logs files, overtype the existing entry.
When you have finished configuring the settings, click on the button to apply the changes, as shown below: