Log on to the Tri-Line Gateway using the credentials you created when you first enquired about TIM Enterprise. Once logged on, you will be directed to your Home page, from where you can download your personal copy of the software.

It is important that you download your software only from this location, since each installation package is tagged with an unique ID bound to your account.

When you have downloaded the setup package, double-click on it and follow the setup wizard in order to complete the installation.

When asked to provide a license certificate, click on the Get license button to retrieve this automatically from our servers.

Obtaining a license manually

If you cannot update your software license automatically, you can apply this manually by following the steps below:

  1. In the screen, click on the button and copy the product code provided
  2. Log in to the Gateway using your username and password
  3. In the Products panel, click on the TIM Enterprise product
  4. In the Software license panel, click on the Activate now link
  5. Paste the product code in the activation text box
  6. Enter the number of users you intend to log and the version number of the software, then click on the to obtain the license certificate
  7. Paste the certificate in the provided license box in the TIM Enterprise setup wizard