These instructions help you configure your Alcatel 4200-4400e phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Configuring your SMDR output

The Alcatel 4200-4400e phone system sends its call records via a serial connection. The most recent units already have a .v24 port but, for older units, you may need to purchase a .v24 module. Connect a serial cable between your Alcatel 4200-4400e .v24 module and the PC that NetPBX is installed and running on. See the table below for a summary of data output from Alcatel 4200-4400e:

<a id="Download the interface file"></a>

Download the interface file

  1. Visit Tri-Line's Gateway and download the interface file, as shown below:
  2. Extract the Alcatel 4400E.ZIP file onto your computer's Desktop. This ZIP file contains the following file: Alcatel 4400E.TDT.
  3. Copy the file into the  C:\Program Files\Tri-Line\TIM Enterprise\config folder.

Installing NetPBX

The Alcatel 4200-4400e phone system sends its call records via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configure TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.
  2. Choose the PBX object you want to configure and click Properties.
  3. A new window will open. In the General tab, select Alcatel 4400e from the Data format list and tick the Keep a local backup of data box, as shown below:
  4. In the Connection tab, select No connection required from the Connection method list.
  5. Click on the Save button to apply the settings.

 


 

 

<p>These instructions should assist in configuring your Alcatel 4400e
 to work with TIM Enterprise. If you are not familiar with PBX
 configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>Serial Output: </b>
				The Alcatel 4400e sends SMDR information via a serial connection. The most recents units will have a .v24 port, older units will require you to purchase a .v24 module. You will need to directly connect 
				a serial cable from the Alcatel 4400e .v24 module to the PC that NetPBX is installed and running on.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cable configuration</b></td>
			<td class="confluenceTd">Straight-through.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>The Alcatel 4400e will need to be configured to output SMDR information.</p>

<p>See table below for a summary of data output from Alcatel 4400e:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/alcatel_pbxs.png" alt="Alcatel PBXs" />

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Alcatel 4400e:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Alcatel 4400e'.</li>
	<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
	<li>From the <span class="button no_margin">General</span> settings tab select <span class="keyword">Alcatel 4400e</span> from the PBX model list.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/alcatel_4400e_1.png" alt="Alcatel 4400e" />
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">No connection required</span> from the <span class="reference">Connection method</span> list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/alcatel_4400e_2.png" alt="Alcatel 4400e" />