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These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

<a id="Configure the SMDR output"></a>

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Plus:

Open your Business Communications Manager Unified Manager.
Click on the Services tree node.
Click on the Call Detail Recording node.
On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.
Select the Report Parameters tree node and configure the fields as shown below:
SMDR field Value
Format Norstar
Report Type All
Language English
Report Filter All

Select the Report Options tree node and configure the fields as shown below:

SMDR field	Value
Date Format	MM/DD/YY
Header Format	Line/Station
DNIS Info	Enabled
Connection Char	Leave as default
Clip File Schedule	Leave as default
Clip File Size	Leave as default
CDR Disk Space Limit	Leave as default

For the Market Parameters settings, please leave as the system defaults.
For the Prefix Bin Options setting please leave as the system defaults.
Once you have completed the above changes, choose Commit from the Configuration file menu.

<a id="Create CDR user"></a>

Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.

<a id="Configure TIM Enterprise"></a>

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Alcatel OmniPCX Enterprise:

Click on the Directory tab.
Choose the PBX object you want to configure and click Properties.
A new window will open. In the General tab, select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
In the Host field, enter the IP Address of your Avaya BCM.
In the Port field enter in 4000.
n the Username field, enter the username of the CDR user you configured with the BCM Unified Manager (above).
In the Password field, enter the password associated with the CDR user.
In the IP script field select Avaya BCM v3 from the drop-down list
Click on the Save button to apply the changes.

<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v3.x CDR information is sent via TCP/IP. The actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Enterprise will connect to the IP address of your Avaya BCM v3.x.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Enterprise:</p>

<ol>
	<li>Open your Business Communications Manager Unified Manager.</li>
	<li>Click on <span class="button no_margin">Services</span>.</li>
	<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Summary</span> window will appear. Make sure that the <span class="reference">Status</span> is up. If it isn't click on the <span class="reference">Status</span> 
	drop-down list and select <span class="keyword">Up</span>.</li>
	<li>Now on the left-hand side click on <span class="button no_margin">Report Parameters</span> and configure the fields as per below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=158>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Filter</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
		</tbody>
	</table>
	<li>On the left-hand side click on <span class="button no_margin">Report Options</span> and configure the fields as per below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=158>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enabled</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Connection Char</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Clip File Schedule</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Clip File Size</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>CDR Disk Space Limit</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
	<li>For the <span class="button no_margin">Market Parameters</span> settings, please leave as the system defaults.</li>
	<li>For the <span class="button no_margin">Prefix Bin Options</span> setting please leave as the system defaults.</li>
	<li>Once you have completed the above changes, click on <span class="button no_margin">Configuration</span> in the file menu and then click on <span class="button no_margin">Commit</span>.</li>
</ol>

<h4>CDR User</h4>

<p>For TIM Enterprise to connect to the Avaya BCM v3.x you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the Business 
Communications Manager Unified Manager appliction, under the <span class="button">System</span> options.</p>


<p>The Avaya BCM v3.x connection requires TIM Enterprise to use the Microsoft
 DCOM object. Microsoft has increased the security in DCOM after 
Windows XP Service Pack 2. If you are using Windows XP Service Pack 2+ 
you will need to make sure that the username and password are set as 
exactly as the same the Windows username and password.</p>

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 3.6:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 3.6'.</li>
	<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
	<li>From the <span class="button no_margin">General</span> settings tab select your <span class="keyword">Avaya BCM</span> family PBX model from the list.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_bcm_1.png" alt="Avaya BCM 3.6" />
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>Enter <span class="reference">Username</span> and <span class="reference">Password</span>.</li>
	<li>In the <span class="reference">IP script</span> field select <span class="keyword">Avaya BCM v3</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_bcm_2.png" alt="Avaya BCM 3.6" />
</ol>

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Report Filter	All