These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Enterprise:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on the Services tree node.
  3. Click on the Call Detail Recording node.
  4. On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.

  5. Select the Report Parameters tree node and configure the fields as shown below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Report FilterAll

  6. Select the Report Options tree node and configure the fields as shown below:

    SMDR fieldValue
    Date FormatMM/DD/YY
    Header FormatLine/Station
    DNIS InfoEnabled
    Connection CharLeave as default
    Clip File ScheduleLeave as default
    Clip File SizeLeave as default
    CDR Disk Space LimitLeave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, choose Commit from the Configuration file menu.
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Creating a CDR User

To enable TIM Enterprise to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Enterprise. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Enterprise runs. 

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Installing and configuring NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Enterprise, you first need to install the NetPBX software. After the installation, follow the link below for instructions on how to connect NetPBX with your BCM:

Connecting BCM v3.7 or below with NetPBX

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Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:

  1. Click on the Directory tab.
  2. Choose the PBX object you want to configure and click Properties.
  3. A new window will open. In the General tab, select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
  4. In the Connection tab, select No connection required from the Connection method list.
  5. Click on the Save button to apply the settings.